Store Operations Manager

About the role

Store Operations Manager Opportunity Spokane WA

Insomniacookies presents a new duty order for a Store Operations Manager at our Spokane, WA location. This is a full-time position responsible for the daily performance of one bakery at 922 N Division St. The role focuses on building a strong team culture and delivering exceptional guest experiences.

Compensation & Benefits Overview

The compensation package for this position is designed to be competitive within the market. Base pay begins at $26.50 per hour. A monthly bonus compensation package is available to eligible team members. We also provide a $50.00 per month cellphone data plan stipend to support communication needs.

Comprehensive benefits coverage is a standard part of this role. This includes medical, dental, vision, and pet insurance plans. We offer 401K participation with contribution match. Paid time off consists of 2 weeks of paid vacation, 2 Insomnia Personal Days of Wellness, and paid sick leave. Professional development is supported through enrollment in our Cookie College learning and training platform. Additional rewards include free cookies, awesome swag, and other company perks.

Core Job Duties and Responsibilities

The Store Operations Manager owns the full guest journey for the Spokane bakery. This involves hiring, coaching, and developing a diverse part-time hourly staff. The team includes Shift Leaders, Cookie Crew members, and Delivery Drivers. Success requires leading service components such as stellar food quality, engaging customer service, employee friendliness, and store cleanliness.

Establishing a culture of excellence is a primary duty. This culture must prioritize cookie quality, customer service, and sales performance. The manager supports personal growth and opportunity for all team members. Key operational responsibilities include managing and auditing inventory to maintain proper controls. The role also involves creating and executing fun, local marketing drops within the community. also, the manager will create and drive in-store recognition programs and contests.

Required Qualifications and Experience

We seek a candidate with 3+ years of management or leadership experience in a restaurant or retail establishment. Availability is required to work 2-3 mid-to-late shifts throughout the latter part of the week, specifically Thursday through Sunday. A benevolent leadership style is essential. The ideal leader operates with a player-coach mentality for day-to-day business management.

An innate sense of true hospitality is required. The manager must possess the ability to deliver exceptional customer service to all guests. Technical acumen regarding restaurant or retail business software is necessary. Proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System is expected. Familiarity with using commercial convection ovens is considered a plus.

What We Seek in Our Leaders

Insomniacookies looks for leaders who can prove 3+ years of guiding teams in food service or retail environments. Comfort working during busy service periods Thursday through Sunday is mandatory. Leadership must be benevolent, acting as a player-coach who teaches while doing.

The ability to deliver true hospitality is critical. This means reading guest cues and responding with warmth and speed. Strong technical skills are required for restaurant or retail software, including Outlook, Excel, and Teams. Confidence in hiring staff and managing applications in an ATS from posting to selection is necessary. The role requires the ability to work safely around commercial convection ovens, respecting their heat and protocols.

Growth and Development

This position provides clear pathways for professional growth and quick advancement opportunities. Managers will engage in cookie quality control and sales performance initiatives. The environment supports entrepreneurial thinking within a rapidly growing company. Team members are encouraged to participate in recognition programs and cross-training opportunities. The position includes enrollment in the Cookie College training platform to support skill development.

What you'll do

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