Bike Courier

About the role

You stand as the moving embodiment of Insomniacookies energy, translating the warmth of our bakery into swift motion through the city streets. In this role, you own the entire journey of our products, from careful preparation inside the store to the final handoff at the customer's location. You are entrusted with the responsibility of safeguarding our reputation by ensuring every delivery reflects our standards for freshness and care. You give meaning to the word delivery by making every route feel personal, reliable, and memorable for the Insomniacs we serve. Each day, you reinforce our brand promise that every order, no matter the distance, deserves urgency and respect. You act as a guardian of our products, ensuring that every cookie, milk, and ice cream arrives in perfect condition. By representing Insomniacookies with professionalism and enthusiasm, you become the vital link between our kitchen and our growing community of fans. Your presence on the street is the reason our delivery promise feels real and tangible to every customer you meet.

Key facts

What you'll do

Check orders for quality and accuracy before they leave the store to ensure only the best reaches our customers.

Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion, navigating city streets with care.

Provide quality customer service through positive and professional interaction with customers whether in-person or by phone, making every exchange friendly and helpful.

Use Insomnia's delivery app to approved company standards and provide accurate status updates to customers, maintaining transparency throughout each delivery.

Own your delivery zones by planning efficient routes that maximize speed without compromising safety or product integrity.

Maintain a clean and organized delivery setup, including your bicycle and packaging, to present a polished and reliable image at all times.

Communicate clearly with store staff to clarify orders, confirm pickup times, and resolve any issues before they affect the customer experience.

Adapt quickly to changing priorities, such as rush periods or special requests, staying flexible to meet team needs and customer expectations.

Monitor street conditions and weather factors to adjust your travel approach, ensuring every delivery remains safe and dependable.

Act as a mobile point of contact for customer questions, offering friendly guidance about our products and delivery process whenever needed.

Requirements

You must be legally eligible to work in the United States and provide documentation that confirms this eligibility at the time of hiring.

You must be 18 years or older to be employed, ensuring you meet the minimum age requirement for this position.

You must possess your own non-motorized bicycle in working order, as electronic bikes are not permitted for this role.

Your bicycle must be reliable and safe for city travel, with functional brakes, lights, and reflectors for night shifts.

You must have a smartphone with a working data plan to access the delivery app and stay connected with dispatch and customers.

Strong time management skills are essential, as you will need to balance multiple orders and strict delivery windows without delay.

Excellent organizational skills are required to keep track of order details, routes, and necessary supplies for each shift.

Knowledge of the 1-mile radius surrounding the store is a plus, helping you navigate efficiently and reduce delivery times.

Nice to have

Familiarity with the 1-mile radius surrounding the store allows for smoother routes and faster deliveries.

Comfort using smartphone apps to track routes, manage time, and communicate effectively while on the move.

A customer service mindset that remains calm and polite even during busy periods or challenging situations.

Reliability and punctuality, showing up prepared and ready to handle the demands of a flexible part-time schedule.

Physical stamina for repeated lifting, balancing, and quick movement while navigating stairs and city blocks.

Basic knowledge of local streets and landmarks in Wicker Park and nearby neighborhoods to avoid delays.

Practical notes

This is a part-time engagement with flexible schedules designed to fit varied availability.

You will be responsible for your own transportation, using a non-motorized bicycle for all deliveries within assigned zones.

The work location is at our store in Wicker Park, specifically at 1537 N Milwaukee Ave, Chicago, IL 60622.

Hires must meet all eligibility requirements, including age, legal work status, and equipment standards before starting shifts.

Training on the delivery app and safety procedures will be provided, but comfort with technology is necessary from the start.

Schedules may vary based on business demand, including evenings, weekends, and holiday rushes.

Punctual attendance and consistent performance can lead to growth and promotion opportunities within the company.

Paid vacation and sick time off are available to eligible team members, supporting a healthy work life balance.

You will have access to Pay on Demand, allowing you to receive earned wages at the end of each day instead of waiting for a weekly payout.

During each shift, you are entitled to enjoy FREE cookies with every shift, keeping your energy up while you work.

The company offers pet insurance for your furry loved ones as part of your benefits, recognizing the importance of personal support.

Job stability is supported by a rapidly growing and reputable company that values dedication and professionalism.

This role contributes directly to the success of Insomniacookies by maintaining high standards of delivery accuracy and customer satisfaction.