Solutions Engineer, Mid-Market, EMEA

About the role

You will partner with Account Executives to remove technical and business-related obstacles that stand in front of a sale. You will advocate for customer interests to relevant internal teams while creating compelling technical content that supports the sales process. You will frequently work with both technical and non-technical stakeholders to understand their problems and craft creative technical solutions together. You will distill complex technical concepts into clear language for buyers in data engineering, product management, and marketing. You will make our customers' lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. You will be a major factor in adding to the list of our biggest customers by helping them leverage data and AI to grow their businesses. You will join a team of talented solutions engineers that love going deep into customer problems to find innovative ways to use data.

Key facts

What you'll do

Analyze complex customer requirements and translate them into clear, actionable data strategies aligned with the Composable CDP platform.

Collaborate with cross-functional teams including Account Executives, product managers, and engineers to remove barriers that prevent successful sales outcomes.

Lead discovery sessions with both technical and non-technical stakeholders to uncover data architecture and customer data challenges.

Design and communicate technical solutions for data modeling, API integration, cloud warehouses, and data analytics workflows.

Create compelling technical content, such as presentations, documentation, and proof-of-concept narratives, to support the sales cycle.

Guide customers through architecture decisions by explaining the trade-offs of data pipelines, warehouse choices, and activation strategies.

Educate customers and internal teams on best practices for martech, data operations, and scalable customer data strategies.

Champion customer needs internally to ensure product feedback and use cases influence product development decisions.

Demonstrate the capabilities of the platform through live sessions, working prototypes, and scenario-based problem solving.

Build long-term relationships with data engineers, marketers, and executives to drive adoption and expansion within strategic accounts.

Serve as a trusted advisor who balances empathy, humility, and directness to deliver exceptional customer experiences.

Contribute to the success of named enterprise customers in sectors such as retail, streaming, automotive, and pet supply industries.

Work within the EMEA region to support a portfolio of mid-market clients with data-driven growth initiatives.

Engage with the latest AI capabilities embedded in composable platforms to accelerate campaign creation and performance analysis.

Maintain a deep understanding of how customer data strategy connects to business outcomes like revenue growth and retention.

Requirements

You bring 4+ years of sales experience to this role, demonstrating a consistent track record in complex sales environments.

You possess strong discovery and interpersonal skills that enable you to build trust quickly with stakeholders at multiple levels.

You exhibit intellectual curiosity, high ambition, and humility, which drive learning and collaboration with diverse teams.

You have experience selling Martech and/or Data Solutions, showing an understanding of how technology supports marketing operations.

You have hands-on experience with cloud warehouses, data engineering concepts, data analytics practices, data modeling techniques, and API integrations.

You are comfortable working with technical documentation and translating dense information into accessible narratives for business audiences.

You understand the fundamentals of customer data platforms and how they enable personalized, cross-channel marketing experiences.

You are based in the EMEA region and able to engage with clients and partners across local time zones and regulatory environments.

You are authorized to work in the country where the role is based without requiring sponsorship at the time of application.

You align with Hightouch's mission to help customers leverage data and AI to grow their businesses responsibly and effectively.

Nice to have

Prior experience with Customer Data Platforms is preferred if you have worked with systems that unify customer profiles across channels.

Hands-on experience implementing data pipelines or activation workflows that connect analytics tools to warehouse destinations.

Familiarity with composable architectures and best practices for maintaining brand consistency in data-driven campaigns.

Background working with enterprise clients in regulated industries where data governance and compliance are critical.

Experience mentoring junior team members or contributing to technical training materials for sales and pre-sales audiences.

Practical notes

This role is based in the EMEA region and requires availability across local time zones to engage with clients and internal teams.

Travel may be required to meet with key customers, partners, or at industry events where Hightouch presents its platform and vision.

Candidates must meet the eligibility and hard requirements listed without exception, as these form the basis of the role.

The position is subject to E-Verify participation after hire, in accordance with company policies and legal requirements.

There is no specified deadline for applications in the source material, so interested candidates are encouraged to apply as soon as possible.

Compensation details are not provided in the source information for this role.

This page is intended for informational purposes and reflects the source content without additions or assumptions.