Customer Training Lead
Job description
About the role
At Higharc, the Customer Training Lead owns the end-to-end experience of interactive customer training across virtual and in-person formats for the Higharc platform. This role requires you to read the room in real time and adjust your delivery so that complex construction workflows land clearly for every audience. You will serve as the primary training interface for customers, translating product vision into practical, hands-on sessions. You will work closely with the Training Content Lead and internal subject matter experts to ensure training reflects the current state of the platform. This position demands strong empathy and the ability to break down dense software concepts for users who are not internal experts. You will follow up after sessions to reinforce learning and confirm that customers can act on what they have been taught.
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Location: Remote (USA)
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Engagement: Full-time
What you'll do
- Deliver in-person training at customer facilities that is hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations
- Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format
- Identify training needs and partner with the Training Content Lead to customize materials for individual customers
- Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities
- Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught
- Gather feedback after every session and use it to keep sharpening your training approach
- Coordinate schedules and logistics for both virtual and in-person training while respecting customer time zones and operational constraints
- Serve as a conduit for product feedback, surfacing common questions and usability insights to the product team
- Maintain up-to-date training documentation, playbooks, and recorded sessions for reuse across the customer base
- Support the rollout of new features by creating focused training segments that highlight real-world use cases
- Collaborate with Customer Success and Implementation teams to align training with onboarding timelines and customer expectations
- Represent Higharc in professional settings, demonstrating the communication and expertise that reflects the brand
Requirements
- 4+ years of direct customer training experience for a highly technical enterprise software solution
- Modeling or BIM software experience is a strong plus
- A high EQ and strong communication skills, interpersonal, written, and verbal
- Proven experience delivering both in-person and virtual training in a classroom-style setting
- Comfort traveling up to 50% of the time to customer locations across the continental US
- A strong ability to customize training materials for different customers and audiences
- An adaptable, resourceful approach and a genuine passion for helping others learn
- A proactive, detail-oriented approach to problem-solving
- Familiarity with using AI tools to streamline content creation and enhance training materials
Working at Higharc: Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us - we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S.-based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
Please note: We are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.
About the company: Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple.