[US HQ] FSQA Manager, Quality Systems Compliance

About the role

Quality Systems Leadership at HelloFresh

HelloFresh is transforming everyday cooking by making home meal preparation simpler and more enjoyable. Our global network delivers fresh ingredients and detailed recipes to millions of customers. As a leading meal-kit provider, we offer diverse menus designed to suit all tastes and preferences. This role is based in a dynamic, international setting that encourages professional growth and collaboration.

Position Overview

This position provides strategic oversight for quality systems within our fulfillment network. You will act as a key leader responsible for ensuring food safety and quality standards are met across multiple centers. Your work will establish the foundation for operational excellence and consistent product integrity.

Core Responsibilities

You will architect and maintain robust supplier quality management frameworks. This involves creating policies, onboarding protocols, and managing certificate of analysis documentation for all distribution points. A critical focus will be developing quantifiable food safety performance indicators. You will analyze audit outcomes, customer complaints, and non-conformance reports to identify trends and drive corrective actions.

Leading continuous improvement efforts is central to this position. You will standardize procedures across eight distribution centers and explore opportunities for technological integration. You will serve as a bridge between departments, aligning procurement and operations teams with corporate quality objectives. Preparing for external and internal audits will be a regular duty, ensuring all documentation supports compliance.

You will cultivate a culture focused on the end consumer. This means embedding a mindset dedicated to delivering high-quality products and outstanding service. Advanced data tools will be used to monitor and report on quality metrics, providing clear visibility to stakeholders. You will manage quality platforms to track ingredient certification and supplier compliance history.

Professional Profile

Candidates must possess a Bachelor's Degree, with a Master's degree in Food Science, Supply Chain, or a related discipline being highly valued. A minimum of three years of professional experience in Quality Assurance, Supply Chain Management, Vendor Management, or Food Manufacturing is required. You must demonstrate expertise in managing technical specifications and controlling documentation.

A deep understanding of food safety systems is non-negotiable. You should be proficient in HACCP principles, SQF and GMP standards, and regulatory compliance methods. Practical experience with quality management software is essential.

Additional Benefits

This role offers a comprehensive compensation package. The base salary is competitive and includes a 401k retirement contribution that vests immediately. You will receive 16 weeks of paid parental leave and standard vacation time. Health insurance options are available with no monthly cost.

Employees enjoy significant discounts on HelloFresh products. You will also have access to employee resource groups and a collaborative work environment. The pace is intense but rewarding for those passionate about food safety and operational excellence.

What you'll do

• Architect and maintain supplier quality management frameworks that ensure consistent ingredient specifications and vendor compliance.
• Develop and monitor quantifiable food safety performance indicators to track operational effectiveness and risk mitigation.
• Analyze audit outcomes, customer complaints, and non-conformance reports to identify systemic trends and drive corrective actions.
• Standardize procedures across eight distribution centers to ensure uniformity in quality execution and regulatory adherence.
• Serve as a primary liaison between procurement and operations teams to align on corporate quality objectives and implementation.
• Lead the preparation for external and internal audits by managing documentation integrity and supporting compliance verification.
• Embed a consumer-centric culture by promoting high-quality product delivery and outstanding service standards across teams.
• Utilize advanced data tools to monitor, report, and visualize quality metrics, providing clear visibility to internal stakeholders.
• Manage quality platforms that track ingredient certification status and supplier compliance history in real time.
• Explore opportunities for technological integration to enhance process efficiency and quality control methodologies.
• Establish onboarding protocols and certificate of analysis documentation frameworks for all distribution points.
• Drive continuous improvement initiatives that strengthen food safety systems and operational resilience across the network.

Requirements

You must possess a Bachelor's Degree as a minimum educational requirement for this position. A Master's degree in Food Science, Supply Chain, or a related discipline is highly valued and strongly preferred. You must bring a minimum of three years of professional experience within the domains of Quality Assurance, Supply Chain Management, Vendor Management, or Food Manufacturing. Demonstrated expertise in managing technical specifications and controlling documentation is essential for success in this role.

A deep understanding of food safety systems is a hard requirement and non-negotiable for this position. You must be proficient in HACCP principles, SQF and GMP standards, and regulatory compliance methods relevant to the food industry. Practical experience with quality management software is essential and required for daily responsibilities. Candidates must be capable of operating effectively within a dynamic, international environment that demands high levels of accuracy and compliance. The ability to lead cross-functional initiatives and communicate clearly with stakeholders at all levels is mandatory. You must demonstrate a proven track record of managing complex quality frameworks and driving systematic improvements.

Nice to have

Preference will be given to candidates who have practical experience implementing quality management systems within a multi-site distribution network. Experience with digital transformation initiatives in supply chain or quality operations is highly valued. Knowledge of meal-kit or direct-to-consumer food logistics models is a distinct advantage for this role.

Practical notes

This role is eligible for our comprehensive compensation package which includes a competitive base salary. The base salary includes an immediate 401k retirement contribution that vests immediately. You will receive 16 weeks of paid parental leave alongside standard vacation time allocations. Health insurance options are available with no monthly cost to the employee.

Employees are provided with significant discounts on HelloFresh products as part of their total rewards. You will have access to employee resource groups and a collaborative work environment designed to support innovation. The pace of this role is intense but designed to be rewarding for professionals passionate about food safety and operational excellence. This position operates within a dynamic, international setting that encourages ongoing professional growth and collaboration.