Talent Acquisition Team Leader

About the role

You will lead the end-to-end recruitment lifecycle for the Global Business Services team based in Inoza tower, BGC, partnering closely with hiring managers to secure top-tier talent. You will own the development and execution of a robust talent acquisition strategy that aligns with evolving business objectives and hiring forecasts. This role requires you to coach and develop a high-performing recruitment team, driving skill enhancement and adherence to best practices in all interactions. You will serve as a key escalation partner, resolving complex hiring challenges swiftly to protect candidate and stakeholder experience. The position demands a balance of hands-on involvement in interviews and assessments with strategic oversight of team performance and process integrity. You will contribute directly to business success by ensuring a seamless, high-quality hiring journey that enhances customer satisfaction and supports company growth.

Key facts

What you'll do

• Define and implement talent acquisition strategies, setting clear goals and performance standards for the team aligned with business objectives and hiring volume.
• Drive proactive sourcing and pipeline development, continuously improving sourcing channels and strategies to meet current and future hiring needs.
• Act as the primary escalation point for critical hiring issues, coordinating timely resolutions to minimize disruptions and maintain stakeholder confidence.
• Oversee daily recruitment operations while maintaining a sharp focus on strategic talent acquisition initiatives and long-term workforce planning.
• Coach and mentor recruiters on sourcing techniques, interview methodologies, stakeholder communication, and compliance requirements to elevate team capability.
• Conduct performance reviews, deliver real-time feedback, and create individual development plans that support career progression and skill mastery.
• Ensure accurate and timely management of requisitions, candidate progression, hiring status, and recruitment analytics within the applicant tracking system.
• Lead the coordination and quality assurance of job advertisements, interview scheduling, logistics, and offer management to uphold a consistent candidate experience.
• Partner with HR Operations and cross-functional teams to guarantee complete, compliant onboarding and pre-employment processes.
• Uphold strict adherence to recruitment policies, regulatory frameworks, and data privacy standards across all activities.
• Build and nurture strong relationships with hiring managers, senior leaders, and other stakeholders to align recruitment outcomes with business priorities.
• Lead or participate in handshake meetings to capture hiring requirements, set realistic timelines, and manage expectations effectively.
• Provide regular updates on hiring performance, highlighting trends, risks, and opportunities, and recommending data-driven adjustments.
• Step in to conduct interviews or candidate assessments during critical roles, high-volume periods, or specific team coaching needs.
• Offer hands-on support during peak recruitment cycles to ensure service continuity, quality delivery, and team resilience.
• Create, review, and deliver comprehensive reports and dashboards that communicate key recruitment metrics and insights to leadership.

Requirements

• You possess a bachelor's degree or equivalent practical experience that provides a strong foundation for talent acquisition responsibilities.
• You have a proven track record in recruitment or people operations, demonstrating your ability to manage high-volume hiring and complex stakeholder environments.
• You are experienced in coaching and developing teams, with a clear history of improving performance and capability within a TA context.
• You show strong knowledge of applicant tracking systems and recruitment process tools that support accurate reporting and efficient workflows.
• You have excellent communication and interpersonal skills, enabling you to engage effectively with senior leaders, peers, and candidates.
• You are highly organized, detail-oriented, and capable of managing multiple priorities while maintaining a focus on accuracy and compliance.
• You demonstrate robust problem-solving abilities and a proactive approach to identifying issues and implementing practical solutions.
• You are committed to upholding data privacy and regulatory standards in all aspects of recruitment and people management.

Nice to have

• Preferred items are not specified in the source material.

Practical notes

• Engagement details are to be confirmed from the source.
• Compensation details are not provided in the source.
• No specific hours, travel requirements, visa conditions, or application deadlines are stated in the source document.