Claims Director, Casualty Claims, Hamilton Select

About the role

As the Claims Director for Casualty Claims at Hamilton Select, you will play a pivotal role in leading our claims management team. This position is designed for a strategic leader who can drive operational excellence and ensure the delivery of high-quality service to our clients. You will be responsible for overseeing the casualty claims process, managing a talented team, and implementing best practices to enhance efficiency and effectiveness. This role is based in the Tri-State Area, specifically in Richmond, Virginia, and offers a competitive salary commensurate with experience.

Key facts

What you'll do

• Lead and manage the casualty claims department, ensuring all claims are processed efficiently and in accordance with company policies and industry regulations.
• Develop and implement strategic initiatives to improve claims handling processes, aiming to reduce cycle times and enhance customer satisfaction.
• Oversee a team of claims professionals, providing mentorship, training, and performance management to foster a high-performing culture.
• Collaborate with underwriting, risk management, and legal teams to assess claims and determine appropriate resolutions.
• Analyze claims data and trends to identify areas for improvement and implement corrective actions as necessary.
• Ensure compliance with state and federal regulations, as well as company guidelines, to mitigate risks associated with claims handling.
• Serve as the primary point of contact for escalated claims issues, providing expert guidance and support to both internal teams and external stakeholders.
• Prepare and present reports to senior management on claims performance, including key metrics, trends, and recommendations for improvement.
• Foster strong relationships with clients, brokers, and other stakeholders to ensure effective communication and collaboration throughout the claims process.
• Stay abreast of industry developments, emerging risks, and best practices in claims management to maintain a competitive edge.
• Participate in the development of training programs and resources to enhance the skills and knowledge of the claims team.
• Lead initiatives aimed at enhancing the overall customer experience, ensuring that clients receive timely and accurate information regarding their claims.

Requirements

• Bachelor's degree in Business Administration, Insurance, Risk Management, or a related field; a Master's degree or professional designation (e.g., CPCU) is preferred.
• A minimum of 7 years of experience in claims management, with at least 3 years in a leadership role within the insurance industry.
• Strong knowledge of casualty claims processes, regulations, and best practices.
• Proven track record of managing and developing high-performing teams.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, capable of building relationships with diverse stakeholders.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment while managing multiple priorities effectively.
• Strong negotiation skills and the ability to handle complex claims issues with diplomacy and professionalism.

Nice to have

• Experience with commercial lines insurance and familiarity with various casualty products.
• Knowledge of emerging technologies in claims management, such as automation and artificial intelligence.
• Previous experience in a multi-line insurance environment.
• Strong understanding of regulatory changes affecting the insurance industry.
• Experience in developing and implementing training programs for claims staff.

Skills & tools

• Claims management software (specific platforms may vary)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Data analysis tools and reporting software
• Customer relationship management (CRM) systems

Practical notes

• This position is based in Richmond, Virginia, within the Tri-State Area, and may require occasional travel for client meetings or industry events.
• The salary for this role is competitive and will be determined based on experience and qualifications.
• Candidates must be eligible to work in the United States and may require sponsorship for a work visa, depending on individual circumstances.

META

Company: Hamilton

Title: Claims Director, Casualty Claims, Hamilton Select

Listed

location: Tri-State Area / Richmond, Virginia

Job type: Full-time

Apply URL: https://hamilton.bamboohr.com/careers/1009

Tags: Director