Sr. People & Culture Operations Manager

About the role

In this pivotal position, you will lead the People administration and operations team, directly reporting to the Director of People & Culture. Your primary responsibility will be to oversee essential functions such as payroll management, HRIS operations, people analytics, and process documentation. As Grover continues to grow, you will ensure these critical areas run efficiently and accurately, contributing to a positive employee experience.

Key facts

What you'll do

• Mentor and guide a small team of 1-2 members in People Administration and Operations, establishing priorities and ensuring timely and precise task execution.
• Act as the main point of contact for intricate inquiries related to payroll, HRIS, and compliance matters.
• Oversee the complete employee lifecycle, from onboarding to offboarding, ensuring that all processes are well-documented and transparent.
• Manage the payroll process for both GmbH and EOR entities, working closely with finance teams and external service providers.
• Ensure adherence to tax, social security, and benefits regulations across various jurisdictions, maintaining compliance at all times.
• Conduct payroll audits, reconciliations, and manage year-end payroll processes to ensure accuracy and compliance.
• Administer and optimize HR technology, particularly the HRIS platform, with a focus on data integrity, system configuration, workflows, permissions, and integrations.
• Spearhead enhancements, automation, and the introduction of new features within HR systems to improve operational efficiency.
• Create and present people reports and dashboards for leadership, covering metrics such as headcount, turnover, diversity, equity, and inclusion (DEI), and organizational changes.
• Respond to ad-hoc data requests from the People, Finance, and Leadership teams, providing insights as needed.
• Maintain and update People policies, standard operating procedures, and employee handbooks, ensuring they reflect current legal and regulatory standards.
• Streamline and enhance People operations processes to boost efficiency and scalability as the organization grows.
• Ensure compliance with local labor laws and data protection regulations, particularly GDPR.
• Automate repetitive tasks to enhance the overall employee experience and operational efficiency.
• Collaborate with Finance, Legal, and IT departments on audits and system-related projects to ensure alignment and compliance.

Requirements

• A minimum of 4 years of experience in People or HR Operations, demonstrating a solid understanding of the field.
• At least 1-2 years in a leadership or management role within German companies that have over 100 local employees.
• Proven experience managing payroll processes in Germany, whether in-house or through external providers.
• In-depth knowledge of German labor laws, GDPR compliance, and payroll regulations.
• Familiarity with HRIS platforms such as Personio, HiBob, Workday, or BambooHR is essential.
• Ability to create reports, audit data, and convert People metrics into actionable operational insights.
• Proficient in designing, documenting, and scaling processes to ensure clarity and efficiency.
• Exceptional attention to detail, with a strong commitment to maintaining confidentiality and accuracy regarding sensitive employee information.
• Capable of simplifying complex administrative, legal, or payroll topics into clear and understandable guidance for stakeholders.
• Proficient in English (C1+) and German (B2+), enabling effective communication in a bilingual environment.

Nice to have

• Experience working in a startup or scale-up environment, which can provide valuable insights into fast-paced organizational dynamics.
• Familiarity with AI tools and automation technologies that can enhance HR processes.

Skills & tools

• Proficient in HRIS platforms (e.g., Personio, HiBob, Workday, BambooHR)
• Knowledge of AI tools and automation techniques to streamline HR operations

Practical notes

• The benefits package includes a BVG monthly discount, access to virtual or in-person coaching, a membership with Urban Sports Club, an annual learning budget of 750 EUR, 15 remote work days annually, and a discount on Grover Tech products.
• Grover boasts a diverse global workforce and operates from an open office located in Berlin-Schöneberg, fostering a collaborative and inclusive work environment.