Senior / Product Ops

About the role

In this exciting opportunity, you will become a vital part of the Ministry of Social and Family Development (MSF) team, where your primary focus will be on overseeing the operational lifecycle of various digital products. This position emphasizes the development of scalable systems and repeatable processes that empower product teams to achieve high-quality results for the community. Your contributions will directly impact the efficiency and effectiveness of services provided to citizens.

Key facts

What you'll do

• Collaborate closely with Product Managers to jointly take ownership of outcome metrics and develop long-term operational strategies that align with organizational goals.
• Create and uphold standardized playbooks, templates, and operating rhythms to streamline coordination efforts across teams.
• Establish a robust product intelligence framework, which includes dashboards and feedback mechanisms, to transform data insights into actionable product strategies.
• Oversee risk management, incident response protocols, and ensure compliance with audit requirements across various product domains.
• Drive go-to-market strategies and facilitate effective communication during product transitions to guarantee successful launches.
• Provide mentorship to team members and actively engage in the internal Product Ops community to foster knowledge sharing and best practices.
• Analyze operational workflows to identify areas for improvement and implement solutions that enhance productivity and service delivery.
• Engage with stakeholders to gather insights and feedback, ensuring that product development aligns with user needs and expectations.
• Monitor industry trends and best practices to keep the organization at the forefront of product operations and technology advancements.
• Participate in cross-functional meetings to ensure alignment and collaboration among product, engineering, design, and policy teams.
• Support the development of training materials and resources to enhance team capabilities and operational effectiveness.

Requirements

• A Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field is essential.
• A minimum of 4 to 6 years of relevant experience in product operations, operations management, or project coordination is required.
• Proven ability to work autonomously in complex, ambiguous environments, managing multiple products simultaneously.
• Experience in agile methodologies and working within cross-functional or technology-focused teams is highly desirable.
• Strong influencing skills are necessary to engage stakeholders across product, engineering, design, and policy teams without formal authority.
• Excellent systems thinking capabilities, with a focus on developing scalable and sustainable solutions that meet organizational needs.

Nice to have

• Certifications in product management, operations, or agile methodologies would be advantageous.
• Previous experience in government digital services or within the social services sector is a plus.
• Familiarity with user research methodologies, customer support operations, or techniques for gathering feedback would be beneficial.

Skills & tools

• Proficient in product operations tools such as Jira and Confluence, enabling effective project management and collaboration.
• Intermediate skills in data analysis and visualization tools to support decision-making processes.
• Knowledge of modern product delivery workflows and agile practices to enhance operational efficiency.

Practical notes

• This role is structured as a 2-year fixed term contract, providing a unique opportunity to contribute to meaningful projects within the public sector.
• GovTech offers a comprehensive rewards package that includes wellness initiatives and various leave benefits to support employee well-being.
• The agency promotes flexible work arrangements, accommodating the specific needs of the role while fostering a healthy work-life balance.

This position at GovTech is an exceptional opportunity for individuals who are passionate about leveraging technology to improve public services and enhance the lives of citizens. If you meet the qualifications and are eager to make a difference, we encourage you to apply and join our dynamic team.

About the company

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.