Centre Manager- Settimo (Fixed Term

About the role

The Centre Manager for Settimo is a pivotal position responsible for the full operational oversight of our learning centre in Milan, Italy. This Fixed Term role requires a leader who will own the end-to-end student journey, from first contact to final outcome, ensuring that every family experience reflects GoStudent's commitment to quality and growth. You will establish and maintain high service standards by managing daily activities, optimising the learning environment, and coordinating educational initiatives that align with company objectives. This position demands ownership of performance metrics, team leadership, and the ability to adapt company standards to the local context of Settimo while ensuring strict compliance and data-driven refinement of processes.

Key facts

What you'll do

• Oversee the management of day-to-day activities at the Settimo centre, ensuring all operations run smoothly and efficiently across educational and administrative functions.
• Provide dedicated support to students and families regarding their educational needs, resolving queries with care, precision, and empathy.
• Maintain uncompromising quality standards across all centre operations, including classroom setup, resource management, and administrative workflows.
• Monitor local performance indicators on a continuous basis, using data to ensure service consistency and operational excellence is never compromised.
• Coordinate educational activities and learning programmes, aligning them with the strategic goals of the GoStudent community and enhancing student engagement.
• Supervise, guide, and develop the local team, fostering a collaborative, inclusive environment that encourages professional growth, accountability, and high performance.
• Act as the primary liaison between the centre, students, and families, ensuring clear, consistent, and transparent communication channels at all times.
• Implement and refine operational procedures to improve efficiency, safety, and the overall student experience specific to the Settimo location.
• Ensure strict adherence to company policies, health and safety regulations, and all local compliance requirements in every aspect of centre operations.
• Analyse feedback from families and students to identify trends and drive actionable improvements in service delivery and satisfaction.
• Manage the centre budget and resources responsibly, optimising costs without impacting the quality of the student experience or educational outcomes.
• Prepare detailed reports on centre performance, student engagement, and key metrics for senior leadership, supporting data-driven decision-making.
• Foster a positive and inclusive culture within the centre, promoting respect, integrity, collaboration, and a shared passion for education.
• Contribute to the overall success of the GoStudent brand by upholding its values and mission in every interaction with stakeholders.

Requirements

• You possess proven experience in management or a similar operational role, with a documented track record of leading teams and delivering results in service or educational environments.
• You have strong communication skills in Italian, enabling you to convey information clearly, build trust, and maintain productive relationships with all stakeholders.
• You demonstrate the ability to work effectively within a fixed-term contract structure, understanding project-based objectives, timelines, and constraints while maintaining performance.
• You have a demonstrated history of maintaining high quality standards in service delivery, ensuring consistency and excellence in every touchpoint.
• You are capable of managing multiple priorities simultaneously, remaining calm and solution-focused under pressure and within tight deadlines.
• You show a strong sense of responsibility and ownership toward project outcomes, driving initiatives from execution to review and refinement.
• You are proficient in using digital tools for communication, reporting, scheduling, and basic administration to support efficient operations.
• You hold the right to work and reside in Italy, with full eligibility to undertake employment in the location specified, ensuring compliance with local employment regulations.

Skills & tools

• Operational management
• Customer service coordination
• Local administration

Practical notes

This position is based in Milan, Italy. Please ensure your application reflects your availability for a fixed-term engagement and clearly outlines your capacity to meet the specific requirements of the Settimo centre role.