Manager de centro (Madrid y Alrededores)

About the role

GoStudent is actively expanding its physical footprint across the Iberian market and is seeking a dedicated leader to manage a learning center in the Madrid area. The Manager de centro (Madrid y Alrededores) will be the cornerstone of this local operation, responsible for overseeing daily activities and ensuring that educational standards not only meet but exceed expectations. In this capacity, you will translate the global vision of the Franchise Programme into tangible, on-the-ground results within your specific zone of responsibility. The role demands a proactive approach to managing complex administrative workflows while simultaneously nurturing strong interpersonal relationships with all stakeholders. You will own the end-to-end performance of your center, balancing profitability with the quality of the learning experience. Success in this position will hinge on your ability to build a cohesive, motivated team that consistently delivers positive educational outcomes. You are expected to act as a strategic operator, adapting procedures to local market dynamics without compromising the integrity of the GoStudent brand. This is a pivotal role in the company's growth trajectory, requiring a blend of operational rigor and strategic thinking.

What you'll do

As the Manager de centro, you will be responsible for the comprehensive oversight of your learning center in the Madrid region. Your primary duties will include supervising the daily activities and administrative tasks necessary to keep the center running smoothly. You will act as the primary point of contact for parents, students, and staff members, serving as the main liaison for all communications and concerns. Ensuring the quality of tutoring sessions is paramount; you will monitor these sessions rigorously to guarantee strict alignment with GoStudent's established standards and pedagogical framework.

Human resources will be a core focus, as you will manage the local recruitment, selection, and onboarding of educational personnel, ensuring the team is always equipped to deliver excellence. Driving student enrollment and maintaining high levels of customer satisfaction will be central to your performance metrics. Additionally, you will coordinate scheduling and room allocations to optimize resource utilization and minimize downtime. To support growth, you will also implement marketing initiatives designed to increase the center's visibility and attract new learners.

Financial acumen is essential, as you will be tasked with tracking key financial metrics related to center performance and ensuring strict budget adherence. Compliance is non-negotiable; you must ensure that all operations adhere to local regulations and company policies. To maintain instructional consistency, you will facilitate regular training sessions for tutors. When disruptions occur, you will resolve operational issues promptly to minimize the impact on classes. Building strategic partnerships with local schools and community organizations will be crucial for integration and reputation. You will also analyze student progress data to inform ongoing tutoring adjustments and report accurately to maintain franchise oversight.

Requirements

To succeed in this role, you must possess proven experience in managing teams or educational facilities, demonstrating a history of leading diverse groups toward shared goals. Strong organizational skills are mandatory, as you will frequently handle multiple priorities under tight deadlines. Excellent communication skills in Spanish are required to effectively engage with stakeholders at all levels. A deep understanding of and ability to work effectively within a franchise business model is essential, as you will be implementing standardized processes while driving local performance.

Candidates must show a demonstrated capability in leading customer-facing operations, with a particular emphasis on experience in recruitment and personnel management. A results-driven mindset focused on achieving and exceeding enrollment and retention targets is critical. You must be willing to adhere to standardized processes while actively seeking opportunities for improvement and innovation. This role is part of the GoStudent Franchise Programme, and applicants must hold authorization to work in Spain.