Staff Product Manager - IT Operations Management
Job description
Staff Product Manager - IT Operations Management at Freshworks.
About the role
In this pivotal position, you will act as a senior individual contributor and a subject matter expert within the IT Operations Management team. This role demands a unique combination of technical expertise and strategic vision to effectively manage product roadmaps and ensure successful cross-functional execution. You will play a crucial role in connecting intricate infrastructure elements with user-centric solutions, thereby advancing our global platform strategy.
Key facts
What you'll do
- Develop and implement a comprehensive long-term product vision, making necessary adjustments to roadmaps in response to market dynamics and technical developments.
- Convert complex IT workflows and backend systems into clear, actionable specifications for engineering teams to follow.
- Oversee the entire product lifecycle, from the initial concept and design phases through to the final delivery and launch.
- Collaborate across various departments, including design, engineering, marketing, and sales, to ensure that product objectives and launch schedules are met.
- Interact directly with global enterprise clients to uncover significant pain points and prioritize the development of high-impact features.
- Utilize data-driven insights and effective communication to influence stakeholders throughout the organization.
- Conduct market research to identify trends and opportunities that can inform product strategy and enhancements.
- Foster a culture of innovation within the team by encouraging creative solutions to complex problems.
- Monitor product performance post-launch and iterate on features based on user feedback and analytics.
- Mentor junior product managers and team members, sharing knowledge and best practices to elevate the overall team performance.
- Ensure compliance with industry standards and regulations in product development and management processes.
Requirements
- A bachelor's degree in computer science, engineering, or a related technical discipline, or equivalent professional experience.
- At least 8 years of experience in product management, with a strong background in software or IT engineering.
- A minimum of 5 years of experience in the Software as a Service (SaaS) sector.
- At least 3 years of experience managing products tailored for IT or development teams, including areas such as observability, incident management, or AIOps.
- Demonstrated capability to manage complex, cross-functional projects in a dynamic and fast-paced environment.
- Exceptional problem-solving skills with a focus on delivering results.
Nice to have
- Experience with agile methodologies and frameworks.
- Familiarity with cloud technologies and platforms.
- Previous exposure to user experience (UX) design principles.
- Knowledge of competitive landscape and market positioning within IT operations management.
- Understanding of compliance and security standards relevant to IT operations.
Skills & tools
- In-depth knowledge of IT Operations Management (ITOM), observability, incident management, and AIOps ecosystems.
- Strong analytical abilities to dissect and address ambiguous technical challenges.
- Proven capacity to influence and lead global teams without direct authority.
- Proficient in translating complex technical concepts into business value for various stakeholders.
- Familiarity with product management tools and methodologies, such as JIRA, Confluence, and Agile frameworks.
Practical notes
- Freshworks is committed to fostering an inclusive and diverse workplace, and we are proud to be an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.
- This position is based in Bengaluru, India, and offers a competitive salary commensurate with experience.
- Candidates must be eligible to work in India and may require visa sponsorship depending on their circumstances.
Join Freshworks and be a part of a dynamic team that is dedicated to transforming IT operations management through innovative solutions and exceptional customer experiences. If you are passionate about product management and have the skills to drive impactful change, we would love to hear from you.
About the company
Freshworks provides business software for customer support, IT service management, CRM, and marketing automation. Founded by Girish Mathrubootham and Shan Krishnasamy in Chennai, India in 2010, Freshworks went public on NASDAQ in September 2021.