Manager - Outbound Sales (CX

About the role

Freshworks is hiring a Manager for Outbound Sales focused on Customer Experience in Bengaluru. This role leads a sales team dedicated to engaging prospects and driving revenue growth within the CX segment. The manager will set strategic targets, coach representatives, and ensure the team meets or exceeds quarterly and annual quotas. Reporting to senior leadership, this position plays a central part in expanding Freshworks customer relationships through proactive outbound outreach and structured sales processes.

Key facts

What you'll do

1. Lead and mentor a team of outbound sales representatives focused on the Customer Experience vertical at Freshworks.

2. Develop and execute outbound sales strategies to identify and engage new prospects in the CX market.

3. Set individual and team-level sales targets aligned with Freshworks quarterly and annual revenue goals.

4. Conduct regular pipeline reviews and provide coaching to improve conversion rates and deal velocity.

5. Collaborate with marketing teams to generate qualified leads and refine targeting for outbound campaigns.

6. Build and maintain strong relationships with key accounts, ensuring customer satisfaction and renewal growth.

7. Analyze sales metrics and performance data to identify trends, gaps, and opportunities for improvement.

8. Represent Freshworks at industry events, webinars, and customer meetings to strengthen brand presence.

9. Work closely with product and customer success teams to relay market feedback and shape go-to-market approaches.

10. Own the end-to-end sales cycle from prospecting and qualification through negotiation and closing.

11. Design and deliver training sessions to sharpen the selling skills and product knowledge of the sales team.

12. Monitor competitor activity and market shifts to adjust outbound tactics and maintain a competitive edge.

13. Partner with finance and operations teams to improve pricing strategies and discount approval workflows.

14. Identify upsell and cross-sell opportunities within the existing customer base to maximize account value over time.

Requirements

1. Bachelor degree in business, marketing, or a related field from a recognized institution.

2. Minimum of five years of experience in B2B outbound sales, with at least two years in a managerial capacity.

3. Demonstrated track record of meeting or exceeding sales quotas in a SaaS or technology environment.

4. Strong understanding of Customer Experience solutions and the broader CX market landscape.

5. Excellent communication and presentation skills with the ability to influence stakeholders at multiple levels.

6. Experience managing and developing sales teams, including coaching, mentoring, and performance management.

7. Proficiency in using CRM platforms to track pipeline, forecast revenue, and manage account relationships.

8. Willingness to travel occasionally for customer meetings, conferences, or internal Freshworks events.

9. Ability to work independently and take ownership of results in a fast-paced, target-driven environment.

10. Strong organizational and time management skills with the capacity to juggle multiple deals and team priorities simultaneously.

Nice to have

1. Prior experience selling customer experience or customer support software products in a competitive SaaS market.

2. Familiarity with outbound sales methodologies including SPIN selling, challenger sale, or MEDDIC.

3. Background in building and scaling outbound sales processes from the ground up in a fast-growing organization.

4. Knowledge of data analytics tools and techniques for measuring sales performance and optimizing outreach strategies.

Skills & tools

1. CRM software such as Salesforce, HubSpot, or Freshsales for pipeline management and forecasting.

2. Productivity and collaboration platforms including Slack, Google Workspace, or Microsoft 365.3. Sales engagement tools like Outreach, Salesloft, or Apollo for managing outbound cadences.

4. Data analysis and reporting capabilities using Excel, Google Sheets, or BI dashboards.

5. Strong written and verbal communication skills for crafting outreach messages and presenting to prospects.

6. Understanding of Freshworks product suite and the broader customer experience software ecosystem.

Practical notes

1. This role is based in the Freshworks Bengaluru office and requires on-site presence during standard business hours.

2. The hiring process includes multiple rounds of interviews, including a sales presentation and a team interaction session.

3. Candidates should expect a fast-paced environment with quarterly targets and regular performance reviews.

4. Freshworks provides a structured onboarding program and ongoing enablement resources to help new managers ramp up quickly.

5. The team operates in a collaborative setting with access to internal knowledge bases and mentorship from senior leaders.

About the company

Freshworks provides business software for customer support, IT service management, CRM, and marketing automation. Founded by Girish Mathrubootham and Shan Krishnasamy in Chennai, India in 2010, Freshworks went public on NASDAQ in September 2021.