Account Executive - Mid Market

About the role

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a  Mid-Market Account Executive  who's passionate about building relationships, solving meaningful problems, and shaping the future of work.  In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.  This is more than just a sales role - it's about impact, collaboration, and growth.  What You'll Do:  Be a Trusted Advisor:  Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.  Drive Smart Growth:  Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery Navigate with Empathy:  Work closely with buying teams, creating trust and clarity throughout the decision-making process  Own the Deal:  Manage and close mid-sized opportunities with confidence, from negotiation through final agreement Collaborate Across Teams:  Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer  3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships A natural communicator who knows how to listen deeply, ask the right questions, and drive value Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions Comfortable working in a fast-paced, evolving environment where your ideas are valued A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed Why You'll Love It Here:  A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive Flexibility: Hybrid schedule with a supportive, people-first workplace Purpose-driven work: You're helping organizations improve the everyday experience for their employees  Room to grow: Opportunities for development, mentorship, and career mobility  If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build better experience, together.  Please note this is a hybrid role with onsite expectations of 3x/week (Tues

Thurs) from our brand new San Mateo Office. This role is also eligible for variable compensation and equity. The listing location is San Mateo, us.

Key facts

What you'll do

• At Freshworks, we believe great employee experiences start with great people - and that includes you.
• We're growing fast, and we're looking for a  Mid-Market Account Executive  who's passionate about building relationships, solving meaningful problems, and shaping the future of work.  In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions.
• You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.  This is more than just a sales role - it's about impact, collaboration, and growth.  What You'll Do:  Be a Trusted Advisor:  Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.  Drive Smart Growth:  Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery Navigate with Empathy:  Work closely with buying teams, creating trust and clarity throughout the decision-making process  Own the Deal:  Manage and close mid-sized opportunities with confidence, from negotiation through final agreement Collaborate Across Teams:  Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer  3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships A natural communicator who knows how to listen deeply, ask the right questions, and drive value Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions Comfortable working in a fast-paced, evolving environment where your ideas are valued A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed Why You'll Love It Here:  A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive Flexibility: Hybrid schedule with a supportive, people-first workplace Purpose-driven work: You're helping organizations improve the everyday experience for their employees  Room to grow: Opportunities for development, mentorship, and career mobility  If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you.
• Let's build better experience, together.  Please note this is a hybrid role with onsite expectations of 3x/week (Tues
• Thurs) from our brand new San Mateo Office.
• This role is also eligible for variable compensation and equity.
• At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
• We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
• At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Requirements

• At Freshworks, we believe great employee experiences start with great people - and that includes you.
• We're growing fast, and we're looking for a  Mid-Market Account Executive  who's passionate about building relationships, solving meaningful problems, and shaping the future of work.  In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions.
• You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.  This is more than just a sales role - it's about impact, collaboration, and growth.  What You'll Do:  Be a Trusted Advisor:  Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.  Drive Smart Growth:  Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery Navigate with Empathy:  Work closely with buying teams, creating trust and clarity throughout the decision-making process  Own the Deal:  Manage and close mid-sized opportunities with confidence, from negotiation through final agreement Collaborate Across Teams:  Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer  3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships A natural communicator who knows how to listen deeply, ask the right questions, and drive value Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions Comfortable working in a fast-paced, evolving environment where your ideas are valued A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed Why You'll Love It Here:  A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive Flexibility: Hybrid schedule with a supportive, people-first workplace Purpose-driven work: You're helping organizations improve the everyday experience for their employees  Room to grow: Opportunities for development, mentorship, and career mobility  If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you.
• Let's build better experience, together.  Please note this is a hybrid role with onsite expectations of 3x/week (Tues
• Thurs) from our brand new San Mateo Office.
• This role is also eligible for variable compensation and equity.

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow.

Sales work is a pipeline: find the right accounts, understand a problem, and close a fit. Forecasting and CRM hygiene let a team see the quarter. This listing names the actual motion. The rest is how sales orgs typically run.