Technical Sales Representative

About the role

At Form Labs, we are committed to transforming the way ideas are turned into physical products through innovative 3D printing technology. Our solutions are used by leading organizations such as Apple, Google, and NASA, showcasing the impact and versatility of our products across various industries. As part of our growth strategy, we are expanding our Direct Sales team by hiring a Technical Sales Representative based in Milwaukee. This role is ideal for someone who enjoys engaging with customers, understanding their needs, and providing tailored solutions that leverage our advanced additive manufacturing technology. The successful candidate will be responsible for building strong relationships with clients, identifying new sales opportunities, and supporting the adoption of our products in diverse markets.

Key facts

What you'll do

• Engage with prospective and existing customers to understand their manufacturing or prototyping needs and recommend appropriate Form Labs solutions.
• Conduct detailed analysis of customer requirements to tailor product demonstrations and presentations that highlight the benefits of our 3D printing technology.
• Generate new sales leads through proactive outreach via phone, email, and in-person meetings, maintaining a consistent pipeline of potential clients.
• Follow up with leads and existing customers to nurture relationships, address questions, and facilitate the sales process from initial contact to closing.
• Provide exceptional customer service by guiding clients through product features, technical specifications, and application possibilities, ensuring they are well-informed and confident in their purchase decisions.
• Collaborate closely with internal teams such as technical support, marketing, and product development to ensure customer needs are met and feedback is incorporated into future offerings.
• Represent Form Labs at industry trade shows, conferences, and customer events to promote our solutions and expand our network within the additive manufacturing community.
• Maintain accurate records of customer interactions, sales activities, and pipeline status using CRM software and other sales tools.
• Stay up-to-date with the latest developments in 3D printing technology, industry trends, and competitor offerings to effectively position our products in the market.
• Assist in developing sales strategies and campaigns to target specific industries or customer segments, helping to grow our market share.
• Participate in ongoing training and product education to deepen understanding of Form Labs technology, ensuring credible and effective communication with clients.
• Work independently to meet sales targets while also collaborating with team members to achieve collective goals.

Requirements

• Bachelor's degree or equivalent in a STEM-related field such as engineering, science, or technology.
• 0-5 years of relevant experience in sales, customer service, or technical support roles.
• Demonstrated curiosity and interest in technology, manufacturing, or related subjects.
• Strong ability to build and maintain relationships with clients, with a focus on customer satisfaction and results.
• Excellent communication skills, including the ability to clearly explain technical concepts to non-technical audiences via phone, email, and in person.
• Self-motivated and proactive, capable of working independently to achieve sales goals.
• Resilient and persistent, able to handle rejection and learn from feedback to improve performance.
• Organized with the ability to manage multiple customer accounts and sales activities simultaneously.
• Familiarity with CRM software and other sales tools to track interactions and sales pipeline.
• Willingness to travel locally for customer meetings, trade shows, and events as needed.

Nice to have

• Previous experience in sales or customer-facing roles, especially in technology or manufacturing sectors.
• Knowledge of 3D printing technology, additive manufacturing, or related fields.
• Experience working with technical products or in a technical support capacity.
• Existing network within the manufacturing, engineering, or prototyping communities.
• Ability to speak additional languages relevant to the customer base or regional market.

Skills & tools

• Proficiency in CRM software and sales management tools.
• Strong analytical skills for interpreting customer data, sales metrics, and market trends.
• Effective presentation and demonstration skills to showcase product capabilities.
• Ability to quickly learn and understand complex technical information related to 3D printing.
• Excellent organizational skills to manage multiple accounts and follow-up activities.

Practical notes

• Form Labs will not provide sponsorship for work visas, including F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN, for this position.
• We are dedicated to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds. If you are passionate about technology and sales and believe you can contribute to our team, we encourage you to apply.
• This role is based on-site in Milwaukee, WI, and involves working at our office location. The position is full-time, with standard working hours, and may require local travel for customer meetings and events.
• Compensation includes a base salary and a performance-based commission structure. The total annual compensation ranges from $92,000 to $103,000, depending on experience and sales performance.
• As a full-time employee, you will be eligible for equity in the form of RSUs, allowing you to share in the company's success.
• The position is salaried, with eligibility for overtime pay for hours worked beyond 40 per week, subject to managerial approval.
• We value continuous learning and development, providing training opportunities to deepen your product knowledge and sales skills.

Join us in shaping the future of 3D printing and additive manufacturing by connecting innovative solutions with customers who are transforming their industries.