Air Operations Associate

About the role

<div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. The listing location is Manila, Philippines.

Key facts

What you'll do

• <div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward.
• That's why it's our mission to make global commerce so easy there will be more of it.
• We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
• Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
• We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
• Ready to tackle global challenges that impact business, society, and the environment?
• Come join us.</p></div><h2><strong>The Opportunity</strong></h2> <p>Flexport is building its operations in the Philippines - and this is your chance to be part of it from day one.
• As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets.

Requirements

• Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
• You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving - combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.</p> <p> </p> <h2><strong>What You'll Do</strong></h2> <p class="font-claude-response-body break-words whitespace-normal"><em>Shipment Execution</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage end-to-end air export and import shipments, from booking through to final delivery</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Submit AMS filings and EDI transmissions (FHL/FWB) as required</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure all activities comply with international shipping regulations, company policies, and customer SOPs</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Billing & Documentation</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Issue invoices to clients and agents promptly and accurately</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Review and confirm incoming subcontractor invoices within agreed timelines</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Customer Service</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to customer requests, advices, and claims with timely, professional communication</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Deliver first-class service across every touchpoint - email, phone, and system</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Data & Systems</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col g

About Flexport

Flexport moves freight globally by air, ocean, rail, and truck for the world's leading brands. Only Flexport delivers deep visibility and control, low and predictable supply chain costs, and faster and more reliable transit times.

About the location

The posting places this role in Manila, Philippines. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.