Director of MRO and PD Services

About the role

The will be responsible for leading the strategic development and operational management of the company's Maintenance, Repair & Operations (MRO) and Product Development (PD) services. This role is in driving revenue growth, expanding service offerings, and strengthening customer relationships within these specialized areas. You will oversee the profit and loss for these services, ensuring they align with company goals and market demands. Reporting directly to the Vice President of Sales and Business Development, you will work closely with cross-functional teams to position Fictiv as a leader in providing innovative and reliable MRO and PD solutions. This position requires a blend of strategic thinking, operational excellence, and customer-centric leadership to foster sustainable growth and competitive advantage.

Key facts

What you'll do

• Develop and execute the strategic plan for MRO and PD Services, focusing on expanding market share and increasing profitability.
• Manage the profit and loss responsibilities for these services, ensuring financial targets are met or exceeded.
• Identify new business opportunities within existing accounts and target new markets to create additional revenue streams through service offerings.
• Collaborate with sales, marketing, and product teams to craft compelling value propositions and go-to-market strategies that highlight the unique benefits of Fictiv's MRO and PD services.
• Establish pricing strategies that balance competitiveness with profitability, adapting to market trends and customer needs.
• Serve as the primary executive sponsor for key enterprise clients, ensuring that service delivery exceeds expectations and aligns with their strategic goals.
• Use customer feedback, market insights, and industry trends to drive continuous improvement in service quality and develop innovative service concepts.
• Build and nurture strategic partnerships with OEMs, distributors, and technology partners to enhance service capabilities and expand the company's reach.
• Lead operational teams responsible for delivering MRO and PD services, ensuring efficiency, quality, and responsiveness.
• Implement scalable processes for service delivery, lifecycle management, and quality assurance to support growth and operational excellence.
• Maintain high standards of service quality, responsiveness, and uptime through ongoing process improvements and digital solutions.
• Foster a results-oriented team culture that emphasizes accountability, customer satisfaction, and continuous learning.
• Promote a growth mindset within the team, encouraging innovation, technical expertise, and commercial acumen.
• Work collaboratively with engineering, sales, and operational departments to ensure alignment of strategies and execution plans.
• Monitor industry developments and technological advancements to keep Fictiv's services at the forefront of the market.
• Develop and manage budgets, forecasts, and resource allocations to support strategic initiatives.
• Lead efforts to improve operational efficiency, reduce costs, and enhance service delivery processes.
• Ensure compliance with relevant industry standards and regulations, maintaining high standards of safety and quality.
• Communicate effectively with executive leadership and stakeholders to report on performance, opportunities, and challenges.

Requirements

• Bachelor's degree in Engineering, Business, or a related field; an MBA is preferred.
• Over 10 years of experience in leadership roles within manufacturing, industrial services, or B2B technology sectors.
• Proven success in managing profit and loss for service-based business units, with a track record of revenue growth and profitability improvement.
• Deep understanding of MRO operations, product development services, and customer lifecycle management.
• Strong financial skills, including experience with pricing strategies, forecasting, and business modeling.
• Excellent relationship management skills, with the ability to negotiate and communicate effectively at the executive level.
• Demonstrated ability to develop and execute growth strategies in complex technical environments.
• Experience in customer retention, satisfaction metrics, and service quality improvement initiatives.
• Ability to lead cross-functional teams, motivate staff, and foster a collaborative work environment.
• Strong operational management skills, with a focus on efficiency, scalability, and continuous improvement.
• Knowledge of digital tools and systems relevant to service delivery, such as CRM and ERP platforms.
• Excellent problem-solving skills and the ability to adapt to changing market conditions.
• Strong leadership qualities, including strategic thinking, decision-making, and stakeholder engagement.

Nice to have

• Experience with digital transformation initiatives within service delivery environments.
• Familiarity with industry standards, compliance, and regulatory requirements relevant to MRO and PD services.
• Prior experience working in a remote or distributed team setting.
• Knowledge of emerging technologies and trends impacting manufacturing and industrial services.
• Experience working with international clients or in global markets.

Skills & tools

• Proficiency in financial analysis, business modeling, and strategic planning tools.
• Familiarity with project management methodologies and service delivery frameworks.
• Experience with CRM and ERP systems relevant to MRO and PD services.
• Strong communication and presentation skills for engaging with executive stakeholders.
• Ability to analyze market data and customer feedback to inform strategic decisions.

Practical notes

• The salary range for this position is between $175,000 and $190,000 annually.
• Fictiv is expanding its remote workforce and welcomes applicants from various states across the USA, including but not limited to California, Texas, New York, and Florida.
• We encourage applications from individuals of diverse backgrounds and experiences, including underrepresented groups.
• This role is based on-site at the designated remote work location in the USA.
• Candidates should be prepared to demonstrate leadership experience in managing service-based business units and a strong understanding of manufacturing or industrial service environments.
• The position requires a strategic mindset combined with operational execution capabilities to meet aggressive growth targets.
• The company values innovation, customer focus, and continuous improvement, and expects the successful candidate to embody these principles.