Business Systems Analyst, Order-To-Cash

About the role

Fastly is seeking a Business Systems Analyst to support our Order-To-Cash operations. This role focuses on optimizing financial systems and processes to ensure efficient transaction lifecycles within our global infrastructure. You will own the configuration and maintenance of systems that drive the order-to-cash lifecycle, ensuring accuracy and efficiency across financial operations. The position requires a deep dive into complex business requirements and the translation of those needs into actionable technical solutions for our infrastructure. You will act as a critical bridge between finance stakeholders and technical teams to ensure alignment on system behavior. Success in this role depends on your ability to analyze operational workflows and identify opportunities for process and system enhancements. You will be responsible for performing rigorous testing and troubleshooting to safeguard data integrity and system reliability. This role offers the opportunity to have a direct impact on the financial health and operational excellence of the business.

Key facts

What you'll do

Manage the configuration and enhancement of systems supporting the end-to-end Order-To-Cash cycle to ensure seamless execution.

Collaborate with cross-functional stakeholders to dissect complex problems and identify opportunities for process improvements and system enhancements.

Translate ambiguous business requirements into clear and detailed functional specifications for technical teams to implement effectively.

Perform system configuration, integration testing, and troubleshooting activities to ensure the integrity and security of financial data.

Provide ongoing support and training to internal stakeholders regarding financial system workflows and best practices for system utilization.

Analyze existing financial operations and revenue recognition cycles to uncover inefficiencies and recommend system-driven optimizations.

Document business processes, system configurations, and functional requirements with precision to maintain a clear record of system functionality.

Work closely with finance and technical teams to ensure that system changes are aligned with broader business objectives and compliance needs.

Monitor system performance post-implementation and iterate based on feedback to continuously improve the user experience.

Contribute to special projects that require analytical rigor and a strong understanding of order-to-cash domain knowledge.

Leverage data analysis and reporting tools to generate insights that drive decision-making and process improvements.

Participate in the full lifecycle of system development, from initial design and build through deployment and ongoing support.

Champion the use of standardized methodologies to manage projects and ensure consistent and high-quality outcomes.

Act as a subject matter expert for financial systems, providing guidance to team members on system capabilities and limitations.

Requirements

• Proven experience as a Business Systems Analyst with a focus on Order-To-Cash processes and financial system implementations.
• Strong understanding of financial operations, including revenue recognition cycles and the general ledger structure.
• Proficiency in documenting business processes, functional requirements, and technical design specifications.
• Ability to communicate effectively with both technical and non-technical team members to bridge gaps in understanding.
• Analytical mindset with a focus on resolving operational bottlenecks and improving system efficiency.
• Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ERP systems and financial software platforms such as NetSuite or similar enterprise applications.
• A detail-oriented approach ensuring accuracy and compliance in all system configurations and data handling.
• Strong problem-solving skills and a willingness to investigate complex issues until resolution.
• Bachelor's degree in Business Administration, Information Technology, or a related field.

Skills & tools

Experience with enterprise resource planning (ERP) systems and financial software platforms.

Proficiency in data analysis and reporting tools such as spreadsheets and business intelligence applications.

Familiarity with project management methodologies like Agile or Waterfall to track and execute initiatives.

Knowledge of order-to-cash domain concepts including invoicing, billing, payments, and collections.

Understanding of financial controls and compliance requirements relevant to revenue recognition.

Experience with workflow automation tools and process mapping software.

Basic scripting or SQL knowledge is a significant advantage for data extraction and validation.

Practical notes

This position is based in Pune. Please ensure you are authorized to work in India.

Full-time engagement is expected with standard business hours aligning with the Pune time zone.

There may be occasional travel required within India for stakeholder meetings or project work.

Candidates must be authorized to work in India without the need for visa sponsorship.

The role is subject to change based on business needs and operational requirements.