Senior Community Manager

About the Role

This position defines the global strategy for Everpure's customer community across digital and in-person channels. The Senior Community Manager operates within the Performance, Education, and Knowledge (PEAK) team. In this capacity, you serve as the primary architect of community experience. Your core mission is to convert passive users into active advocates by designing high-value interactions. You will bridge technical product knowledge with community needs. The role requires autonomous leadership in defining how Everpure engages its global audience. You will establish the long-term vision for community growth and advocacy.

The position is based in Lehi, Utah; Raleigh, North Carolina; and Santa Clara, California. These locations provide a distributed framework for engaging a worldwide user base. Your work will synchronize community initiatives across these regions. You will translate complex product narratives into accessible stories for diverse markets. This ensures that community messaging remains consistent and impactful globally.

Compensation and Basic Requirements

The base compensation for this role is $140,000 per year. This offer reflects the scope of responsibility and strategic impact. A minimum of 3 years of relevant experience is required for consideration. You must demonstrate a proven track record in community leadership. The expectation is for immediate contribution upon joining the team.

Key Responsibilities

You will architect the end-to-end roadmap for digital and live community forums. This includes oversight of properties such as community.purestorage.com. Your focus will be on building networks that align with corporate growth goals. You will ensure that community activities directly support business objectives.

A central duty is cultivating a network of customer advocates and industry influencers. You will identify individuals capable of amplifying brand reach through their technical credibility. These advocates will foster peer-to-peer support and accelerate product demand. Their expertise will be leveraged to shape broader community discussions.

You will create and manage high-impact events and content portfolios. This involves producing videos, articles, and discussions that drive participation. You will also plan global user groups and virtual workshops. The goal is to transition members from passive observation to active engagement.

Governance of community technology platforms is a critical function. You will define technical requirements for systems such as ServiceNow Community. Managing relationships with external vendors is essential in this area. You will drive platform enhancements to ensure seamless user experiences.

Defining and monitoring community health metrics is another core responsibility. You will establish data-driven KPIs to evaluate program success. These metrics will track how engagement improves resolution times. They will also measure the impact on overall customer satisfaction.

You will translate intricate storage architectures into clear guidance. This ensures that complex technical concepts are accessible to non-technical readers. Your communication skills will bridge the gap between engineering teams and community members.

Partnership with Technical Services and Customer Success teams is required. You will align community campaigns with product releases and support objectives. This cross-functional collaboration ensures message consistency and impact. You will own the journey from initial member contact through long-term advocacy.

Requirements

Applicants must possess a minimum of 8 years of experience in community-focused roles. This background should include strategy, event management, and platform oversight. Your history should demonstrate leadership in enterprise technology environments.

You must have a proven ability to design and execute community programs. These programs should directly support product adoption and customer retention. Your experience should span complex, high-growth initiatives.

Exceptional communication skills are mandatory. You must write and edit content that explains complex infrastructure topics. Your ability to engage a diverse audience through writing and visuals is essential. You will simplify sophisticated concepts into compelling narratives.

You must have experience managing vendors and requirements for large systems. This includes handling migrations and optimizing large-scale community technology platforms. Your project management skills will ensure successful implementations.

You must utilize data to guide community strategy. Analyzing engagement patterns allows you to link activities to customer outcomes. Your approach must be analytical and results-oriented.

Nice to Have and Tools

Prior experience with community platforms is advantageous. Familiarity with related vendor ecosystems in storage or technology is a plus.

You will utilize Everpure, ServiceNow, and various community platforms. Proficiency with analytics tools and enterprise systems is expected. These tools are vital for measuring and driving community success.

Practical Notes

Details regarding the application process can be found Confirm all information there before proceeding. Ensure your materials reflect the specifics of this role.