Floor Leader - Tyson's Corner

About the role

Everlane is fundamentally built on the idea of radical transparency, offering high-quality essentials crafted through ethical manufacturing and sustainable materials. In this Floor Leader role at the Tyson's Corner location, you will own the full execution of our service model, ensuring every customer interaction reflects our commitment to integrity and simplicity. You will guide your team by setting a clear direction, providing consistent coaching, and maintaining an environment where both customers and colleagues feel respected and supported. This is a hands-on leadership position where your decisions directly impact the guest experience, team morale, and overall store performance. You will foster a culture of ownership, accountability, and collaboration, encouraging your team to take initiative and grow in their roles. Your responsibility is to remove barriers, celebrate wins, and ensure the store operates smoothly, safely, and profitably every day. You will be the visible leader on the floor, embodying Everlane values while driving results through coaching, feedback, and thoughtful decision-making.

Key facts

What you'll do

• Direct daily floor operations to ensure our service model is executed consistently with precision and care.
• Organize, prioritize, and assign tasks to staff based on current business needs, optimizing productivity and clarity.
• Set performance goals and provide real-time coaching to motivate the team and drive continuous improvement.
• Conduct hourly business reviews to update staff on targets and progress, aligning everyone on priorities and outcomes.
• Recognize team achievements and report operational feedback to store management to support development and decision-making.
• Make independent decisions that balance customer needs with company objectives, demonstrating strong judgment and accountability.
• Remove performance obstacles and maintain a high sense of urgency on the sales floor to keep the team focused and efficient.
• Partner with store leadership to translate brand strategy into actionable plans that enhance the guest journey and team effectiveness.
• Monitor key metrics and adjust workflows to ensure goals around conversion, satisfaction, and productivity are met or exceeded.
• Support the recruitment process by interviewing candidates, assessing cultural fit, and helping build a strong, cohesive team.
• Lead by example in adhering to standards for presentation, safety, and customer service, reinforcing expectations through coaching and feedback.
• Facilitate smooth shift transitions by ensuring clear communication, accurate information sharing, and readiness for the next team.
• Promote a safe and inclusive work environment where every team member feels empowered to contribute and raise concerns.
• Utilize tools for business goal tracking to monitor progress, identify trends, and implement corrective actions when necessary.

Requirements

• 1-2 years of experience in a leadership role within a retail or customer-facing environment.
• Proven history of hiring, managing, and developing retail teams through coaching, feedback, and mentorship.
• Strong verbal and written communication skills to clearly convey expectations, feedback, and company standards.
• Ability to collaborate effectively with store leadership, cross-functional partners, and team members at all levels.
• High level of organizational skills and attention to detail to manage multiple priorities in a fast-paced setting.
• Familiarity with the Everlane brand, its values, and its product line to authentically represent the company to customers.
• Physical ability to bend, reach, stretch, and lift at least 40 pounds safely and consistently throughout your shift.
• Must be able to move around the store freely to assist customers, observe floor conditions, and respond to needs in real time.
• Flexible availability including nights, weekends, and holidays is required to support business demands and peak hours.
• Willingness to adapt to evolving health and safety protocols, ensuring compliance and team confidence at all times.
• Commitment to maintaining a professional appearance and demeanor that aligns with Everlane brand expectations.
• Reliable transportation or means of commute to ensure consistent punctuality and attendance for all scheduled shifts.

Skills & tools

• Retail operations management with a focus on efficiency, accuracy, and guest satisfaction.
• Team leadership and development through ongoing coaching, feedback, and performance conversations.
• Performance coaching that motivates individuals to reach their full potential and meet store objectives.
• Business goal tracking using data and insights to inform decisions and drive measurable results.
• Proficiency in using standard point-of-sale systems and retail technology tools as required.
• Strong problem-solving skills to address customer concerns and operational challenges quickly and effectively.
• Basic understanding of inventory processes, including monitoring, replenishment, and loss prevention practices.

Practical notes

• Compensation is determined based on individual background and experience within the defined range.
• This role requires adaptability to evolving health and safety protocols, including any changes related to customer interaction and cleanliness.
• Candidates must be prepared for a retail environment that requires significant time on the sales floor, with regular movement and physical activity.
• Full availability during peak retail hours, including evenings, weekends, and holidays, is essential for success in this position.
• Shift schedules may vary based on business needs, and flexibility to adjust hours when requested is necessary.
• Employment is contingent upon successful completion of any required background checks and compliance with company policies.
• This position is based at the Everlane location in Tysons, Virginia, and consistent attendance is critical to team performance and continuity.