Navigator I

About the role

Eon Health is seeking a dedicated Navigator I to join our team in Denver, Colorado. This full-time position is designed for individuals who are passionate about healthcare and eager to assist patients in navigating their health insurance options. As a Navigator I, you will play a crucial role in guiding clients through the complexities of health insurance, ensuring they understand their choices and can make informed decisions about their healthcare coverage.

Key facts

What you'll do

• Serve as the primary point of contact for clients seeking assistance with health insurance options, providing clear and concise information tailored to individual needs.
• Conduct one-on-one consultations with clients to assess their healthcare requirements and guide them through the enrollment process.
• Educate clients about various health insurance plans, including benefits, coverage options, and costs, ensuring they have a comprehensive understanding of their choices.
• Assist clients in completing necessary paperwork and applications for health insurance, ensuring accuracy and compliance with regulatory requirements.
• Provide ongoing support to clients post-enrollment, addressing any questions or concerns they may have regarding their health insurance coverage.
• Collaborate with healthcare providers and insurance companies to stay updated on the latest offerings and changes in health insurance policies.
• Maintain detailed records of client interactions and enrollment processes in compliance with company policies and regulatory standards.
• Participate in community outreach initiatives to raise awareness about health insurance options and resources available to the public.
• Stay informed about changes in healthcare laws and regulations that may impact clients' insurance options and coverage.
• Work closely with a team of Navigators and other healthcare professionals to ensure a cohesive approach to client support and education.
• Utilize technology and software tools to streamline the enrollment process and enhance client communication.
• Attend training sessions and workshops to continuously improve your knowledge and skills in health insurance navigation.

Requirements

• Bachelor's degree in a relevant field such as healthcare, social work, or public health.
• At least 2 years of experience in a customer service or healthcare-related role, preferably involving health insurance navigation.
• Strong understanding of health insurance concepts, including different types of plans and coverage options.
• Excellent communication skills, both verbal and written, with the ability to explain complex information in a clear and approachable manner.
• Proven ability to work effectively with diverse populations and demonstrate cultural competency.
• Strong organizational skills and attention to detail, with the capacity to manage multiple client cases simultaneously.
• Proficiency in using technology and software applications relevant to client management and enrollment processes.
• Ability to work independently as well as collaboratively within a team environment.
• Commitment to maintaining client confidentiality and adhering to ethical standards in healthcare.

Nice to have

• Certification as a Health Insurance Navigator or similar credential.
• Experience working with underserved populations or in community health settings.
• Familiarity with local healthcare resources and services available to clients.
• Bilingual skills, particularly in Spanish, are a plus.
• Previous experience in outreach or educational roles within the healthcare sector.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and client management software.
• Familiarity with electronic health records (EHR) systems and health insurance databases.
• Strong analytical skills to assess client needs and recommend appropriate insurance options.
• Excellent interpersonal skills to build rapport with clients and stakeholders.
• Ability to adapt to changing regulations and healthcare landscapes.

Practical notes

This position is based in Denver, Colorado, and offers a competitive salary that reflects the candidate's experience and qualifications. Eon Health is committed to fostering a diverse and inclusive work environment and encourages applications from individuals of all backgrounds. The Navigator I role may require occasional evening or weekend hours to accommodate client needs, especially during open enrollment periods. Candidates must be willing to undergo background checks and training as required by state and federal regulations.

META

Company: Eon Health

Title: Navigator I

Listed

location: Denver, Colorado

Job type: Full-time

Apply URL: https://eonhealth.bamboohr.com/careers/111