Navigator II

About the role

Eon Health is seeking a dedicated Navigator II to join our team in Denver, Colorado. This full-time position plays a crucial role in guiding our clients through their healthcare journeys, ensuring they have access to the resources and support they need. The ideal candidate will be passionate about healthcare and possess strong communication skills, enabling them to effectively assist clients in navigating complex health systems. As a Navigator II, you will be instrumental in enhancing the overall client experience and contributing to our mission of improving health outcomes.

Key facts

What you'll do

• Serve as a primary point of contact for clients, providing personalized support and guidance throughout their healthcare journey.
• Conduct comprehensive assessments to understand clients' needs, preferences, and healthcare goals.
• Educate clients about available healthcare options, including insurance plans, services, and community resources.
• Assist clients in completing necessary applications for health insurance and other healthcare services.
• Collaborate with healthcare providers and community organizations to ensure clients receive timely and appropriate care.
• Monitor client progress and follow up regularly to address any concerns or changes in their healthcare needs.
• Develop and maintain strong relationships with clients, fostering trust and open communication.
• Stay informed about changes in healthcare policies, insurance regulations, and community resources to provide accurate information.
• Participate in training and professional development opportunities to enhance your skills and knowledge in healthcare navigation.
• Document client interactions and maintain accurate records in compliance with organizational policies and regulations.
• Contribute to team meetings and discussions, sharing insights and strategies for improving client services.
• Assist in the development of outreach programs aimed at increasing community awareness of available healthcare resources.

Requirements

• Bachelor's degree in a relevant field such as healthcare administration, social work, or public health.
• A minimum of 3 years of experience in healthcare navigation, case management, or a related role.
• Strong understanding of healthcare systems, insurance processes, and community resources.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients from diverse backgrounds.
• Proficiency in using electronic health records (EHR) and other relevant software applications.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Commitment to maintaining client confidentiality and adhering to ethical standards in healthcare.

Nice to have

• Certification in healthcare navigation or case management.
• Experience working with underserved populations or in community health settings.
• Bilingual skills, particularly in Spanish or other languages commonly spoken in the Denver area.
• Familiarity with telehealth services and digital health tools.

Skills & tools

• Strong analytical and problem-solving abilities to assess client needs and develop effective solutions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
• Familiarity with healthcare databases and reporting systems.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Empathy and compassion to support clients during challenging times in their healthcare journeys.

Practical notes

• This position is based in Denver, Colorado, and may require occasional travel within the local area for client meetings and outreach activities.
• Eon Health offers a supportive work environment with opportunities for professional growth and development.
• Candidates must be willing to undergo background checks and comply with all organizational policies.
• The salary for this role will be competitive and based on the candidate's experience and qualifications.
• Eon Health is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.

If you are passionate about making a difference in the lives of individuals navigating the healthcare system and meet the qualifications outlined above, we invite you to apply for the Navigator II position at Eon Health. Join us in our mission to empower clients and improve health outcomes in our community.