Telecom Assistant

About the role

As a , you will play a crucial role in supporting our telecommunications operations. This position is ideal for individuals who are passionate about technology and communication systems. You will work closely with various teams to ensure the smooth functioning of our telecom services, contributing to our mission of delivering high-quality solutions to our clients. Your expertise will help enhance our operational efficiency and customer satisfaction.

Key facts

What you'll do

• Assist in the installation, configuration, and maintenance of telecommunications equipment and software, ensuring optimal performance and reliability.
• Monitor and troubleshoot telecom systems to identify and resolve issues promptly, minimizing downtime and service interruptions.
• Collaborate with IT and network teams to integrate telecom solutions with existing infrastructure, ensuring seamless communication across platforms.
• Provide technical support to internal teams and clients, addressing inquiries related to telecom services and resolving issues efficiently.
• Maintain accurate documentation of telecom systems, including configurations, changes, and troubleshooting procedures, to facilitate knowledge sharing and compliance.
• Participate in the evaluation and testing of new telecom technologies and solutions, providing feedback to improve service offerings.
• Assist in the management of vendor relationships, ensuring that service level agreements are met and that vendors deliver quality support.
• Conduct regular audits of telecom systems and services to identify areas for improvement and implement necessary changes to enhance performance.
• Support the training and onboarding of new employees on telecom systems and processes, ensuring they are well-equipped to utilize the tools effectively.
• Stay updated on industry trends and advancements in telecommunications technology, applying this knowledge to improve internal processes and service delivery.
• Collaborate with project teams on telecom-related projects, providing insights and support to ensure successful implementation and operation.
• Contribute to the development of best practices and standard operating procedures for telecom operations, promoting efficiency and consistency across the organization.

Requirements

• A degree in telecommunications, information technology, or a related field is preferred.
• At least 2 years of experience in a telecommunications support role or similar position.
• Strong understanding of telecom systems, including VoIP, PBX, and network protocols.
• Proficiency in troubleshooting and resolving technical issues related to telecommunications equipment and software.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks effectively.
• Familiarity with telecom regulations and compliance standards is a plus.

Nice to have

• Experience with project management methodologies and tools.
• Knowledge of cloud-based telecom solutions and services.
• Certification in telecommunications or related fields (e.g., Cisco, Avaya).
• Previous experience in a customer service-oriented role.
• Familiarity with data analysis tools and techniques to assess telecom performance metrics.

Skills & tools

• Telecom systems and equipment (e.g., VoIP, PBX, routers, switches)
• Network protocols (e.g., TCP/IP, SIP)
• Technical support and troubleshooting methodologies
• Documentation and reporting tools (e.g., Confluence, JIRA)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Basic project management skills

Practical notes

• This position is based in São Paulo, São Paulo, and requires a full-time commitment.
• The salary for this role will be competitive and commensurate with experience.
• Enghouse is an equal opportunity employer and welcomes applications from diverse backgrounds.
• Candidates must be eligible to work in Brazil and may need to provide documentation for visa purposes if applicable.
• Interested applicants can apply through the Enghouse careers page at the provided URL.

Enghouse is dedicated to fostering a collaborative and innovative work environment. As a Telecom Assistant, you will have the opportunity to grow your skills and contribute to impactful projects that shape the future of telecommunications. Join us in delivering exceptional service and solutions to our clients while advancing your career in a dynamic industry.