Telecom Assistant (São José do Rio Preto)

About the role

As a Telecom Assistant at Enghouse, you will play a crucial role in supporting our telecommunications operations. You will be part of a dynamic team responsible for ensuring seamless communication services for our clients. This position is ideal for individuals who are passionate about technology and eager to contribute to innovative solutions in the telecom sector. You will engage with various stakeholders and assist in maintaining high standards of service delivery.

Key facts

What you'll do

• Provide first-line technical support for telecommunications systems, addressing customer inquiries and troubleshooting issues effectively.
• Assist in the installation, configuration, and maintenance of telecom equipment, ensuring optimal performance and reliability.
• Collaborate with the engineering team to implement system upgrades and enhancements, contributing to continuous improvement initiatives.
• Monitor network performance and report any anomalies or outages to ensure prompt resolution and minimal service disruption.
• Maintain accurate documentation of telecom systems, processes, and procedures to facilitate knowledge sharing within the team.
• Conduct regular system audits and performance assessments to identify areas for improvement and recommend solutions.
• Liaise with vendors and service providers to coordinate repairs and maintenance of telecom infrastructure.
• Participate in training sessions and workshops to stay updated on the latest telecom technologies and best practices.
• Assist in the preparation of reports and presentations for management, summarizing system performance and project status.
• Support the onboarding of new employees by providing training on telecom systems and tools used within the organization.
• Engage with customers to gather feedback and ensure their needs are met, fostering strong relationships and enhancing customer satisfaction.
• Work collaboratively with cross-functional teams to support various projects and initiatives related to telecommunications.

Requirements

• A degree in Telecommunications, Information Technology, or a related field is preferred.
• At least 2 years of experience in a telecommunications support role or similar position.
• Strong understanding of telecom systems, including VoIP, PBX, and network infrastructure.
• Proficient in troubleshooting technical issues and providing effective solutions in a timely manner.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Familiarity with network monitoring tools and software is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail, with the capacity to manage multiple tasks simultaneously.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.

Nice to have

• Experience with cloud-based telecom solutions and services.
• Knowledge of project management methodologies and tools.
• Certifications in telecommunications or relevant technologies (e.g., Cisco, Avaya) would be advantageous.
• Experience in customer service or client-facing roles, enhancing interpersonal skills.
• Familiarity with regulatory compliance in the telecommunications industry.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
• Experience with telecom management software and ticketing systems.
• Familiarity with network configuration tools and diagnostic equipment.
• Basic understanding of programming or scripting languages is a plus.
• Strong analytical skills to assess system performance and identify improvement opportunities.

Practical notes

• This position is based in São José do Rio Preto, SP, and may require occasional travel to client sites or vendor locations.
• Candidates must possess the legal right to work in Brazil; assistance with visa applications is not provided.
• The role may involve working outside of standard hours during system upgrades or emergency maintenance.
• Enghouse is committed to fostering a diverse and inclusive workplace; we encourage applications from all qualified candidates.

META

Company: Enghouse

Title: Telecom Assistant (São José do Rio Preto)

Listed

location: São José do Rio Preto, SP

Job type: Full-time

Apply URL: https://enghouse.bamboohr.com/careers/2216