Enterprise Solutions Engineer

About the role

You will collaborate strategically with Account Executives to enhance the technical aspects of the sales process and directly shape enterprise conversations. You will work with technical contacts from current and prospective customers to provide bespoke support and architect robust, scalable solutions tailored to their unique needs. You will craft compelling technical demonstrations that clearly communicate the value proposition of our voice AI platform and de-risk adoption for large organizations. You will create technical enablement resources that amplify the effectiveness and technical fluency of our sales and presales teams. You will build self-service tools and documentation that empower customers to implement and troubleshoot solutions independently over time. You will identify opportunities to productize recurring integration patterns or features and partner closely with our product teams to turn these into reality. You will act as a trusted technical advisor, balancing empathy for customer constraints with the ambition to scale ElevenLabs solutions globally.

Key facts

What you'll do

• Partner with enterprise Account Executives to translate complex technical requirements into clear, actionable solution designs.
• Engage directly with technical stakeholders at customer organizations to understand workflows and architect integrations that align with their existing infrastructure.
• Design and deliver tailored technical demonstrations that showcase the capabilities and performance of ElevenLabs products in realistic scenarios.
• Develop reusable technical assets, playbooks, and documentation that elevate the technical fluency of sales teams and accelerate deal velocity.
• Build and maintain self-service tools, scripts, and templates that enable customers to prototype and deploy solutions with reduced dependency on direct engineering support.
• Analyze recurring customer requests and integration challenges to identify patterns suitable for productization, and collaborate with product teams to prioritize and ship these capabilities.
• Serve as a bridge between customers, sales, and engineering to ensure alignment on technical feasibility, timelines, and expected outcomes.
• Champion an AI-first mindset by leveraging internal tools and automation to iterate quickly and deliver high-quality technical artifacts with precision.
• Maintain deep fluency in our voice AI platform so you can confidently discuss architecture, limitations, and performance tradeoffs with technical audiences.
• Contribute to the broader definition of technical best practices, success metrics, and standards that make enterprise adoption scalable and predictable.

Requirements

• You are passionate about AI, technology, and ElevenLabs products, and you stay curious about how these capabilities can solve real business problems.
• You enjoy working directly with customers, iterating on solutions in fast feedback loops, and providing tailored support across the customer lifecycle.
• You have a talent for identifying patterns in technical workflows and integration challenges that can be standardized and scaled across accounts.
• You have strong empathy for customers, sales teams, and product managers, and you balance their needs with our platform capabilities and roadmap direction.
• You possess a strong technical background that enables you to help customers architect integrations between ElevenLabs solutions and their existing technical landscape.
• You have meaningful experience working with customers in a technical capacity, whether through student clubs, side projects, or professional engagements, and you are eager to deepen that experience at scale.
• You are proficient in Python, with a deep understanding of software development practices, software architecture, and common integration patterns used in production systems.
• You communicate excellently and can adapt your messaging to suit technical evaluators, executive sponsors, and day-to-day operators within an enterprise.
• You are legally authorized to work in Sweden and require no additional work authorization or visa sponsorship to begin employment.
• You are comfortable working full time during standard business hours as aligned with our Swedish operational cadence.
• You understand that our culture emphasizes impact over job titles, and you are comfortable operating with minimal bureaucracy in a fast-paced environment.
• You are committed to maintaining the highest standards of quality, mirroring the reliability and performance of the AI models we build.

Nice to have

• Experience contributing to or building developer platforms, APIs, or SDKs that enable broad adoption by external teams.
• A background in audio, speech, or media AI technologies, with an understanding of the unique challenges in this domain.
• Familiarity with startup or enterprise sales motions, and comfort working within CRM tools used to manage complex deals.
• Previous involvement in open source projects or technical communities that demonstrate your ability to collaborate transparently and iteratively.
• Track record of creating clear technical documentation that accelerates understanding and reduces friction for other engineers.

Practical notes

This role is based in Sweden and requires authorization to work in the country without sponsorship. The position is full time, aligned with our standard working hours, and requires availability during core business hours to collaborate with global teams. There is no mandatory travel requirement, and candidates should expect to perform essential duties remotely or from the assigned country location.