Director, HR Operations

About the role

The Director, Talent Operations at EōS Fitness is responsible for architecting a high-growth, multi-state talent operations model that defines the future of the team member lifecycle. This role reports directly to the Vice President of HR Strategy and owns the design of the operating model, systems strategy, and service delivery approach that will guide the entire HR function. You will simplify complex workflows, strengthen the integrity of critical people data, and create a seamless, professional experience for both leaders and team members across all locations. Your work will drive process improvement and automation to reduce manual effort, increase scalability, and ensure consistency at every stage of the employee journey. You will establish robust governance around HR data, reporting, and systems administration to enhance accuracy, visibility, and data-driven decision-making. You will partner closely with Payroll, IT, Finance, Talent Acquisition, and business leaders to successfully deliver cross-functional initiatives, system enhancements, and organizational change management. You will own and optimize the HR technology ecosystem, leveraging core platforms like ADP Workforce Now, Zendesk, Greenhouse ATS, and exploring emerging AI-enabled tools to improve efficiency, service delivery, and the overall team member experience. This is a foundational role that will build the operational backbone for a large-scale, multi-state workforce.

Key facts

What you'll do

• Architect the end-to-end operating model for talent operations, defining clear ownership and workflows from intake to delivery.
• Lead the design and implementation of the HR systems strategy, optimizing the ecosystem of ADP Workforce Now, Zendesk, and Greenhouse ATS.
• Build and lead a growing team of HR operations specialists, focusing on coaching, accountability, and career development.
• Drive process improvement and automation initiatives to reduce manual work, increase scalability, and standardize the employee lifecycle.
• Establish governance frameworks for HR data, reporting, and systems administration to ensure accuracy, reliability, and enhanced visibility.
• Partner with Payroll, IT, Finance, and business leaders to deliver complex cross-functional initiatives and system enhancements.
• Serve as the subject matter expert for service delivery approaches, ensuring a seamless and professional experience for leaders and team members.
• Own the optimization of the HR technology stack, including the evaluation and implementation of emerging AI-enabled tools.
• Develop and maintain clear priorities and performance standards for the HR operations function in a high-volume environment.
• Act as the central point of ownership for all HR operations processes, ensuring partners see clear accountability and execution.
• Collaborate on change management strategies to support the adoption of new systems, processes, and operational models.
• Analyze operational metrics and data to identify trends, drive insights, and inform continuous improvements.
• Ensure all processes respect privacy rules and compliance guardrails, embedding regulatory requirements into operational design.
• Support the talent operations function in scaling efficiently to meet the demands of a high-growth, multi-state workforce.
• Provide strategic direction and thought leadership on HR operations best practices to internal stakeholders and partners.

Requirements

You will manage end-to-end workflows from intake to delivery while partners see clear ownership.

You will bring 3-5 years of experience guiding HR operations in multi-state environments.

You will understand how systems connect so that member data stays consistent across tools and platforms.

You will communicate clearly with leaders and teams while managing simultaneous priorities in a fast-paced setting.

You will respect privacy rules and compliance guardrails in every process you design and execute.

You will have the ability to translate complex operational problems into clear, actionable solutions for stakeholders.

You will demonstrate ownership and accountability for delivering results in a high-volume, multi-priority environment.

You will possess strong analytical skills to interpret data and drive decision-making for process optimization.

Nice to have

Experience working inside high-growth fitness or wellness brands.

What you'll do

EōS Fitness is an anchor store at Plaza West Covina, a large regional shopping mall in West Covina, California. The mall is owned by Starwood Capital Group. It is now managed by Pacific Retail Capital Partners. The site was previously acquired by Westfield America, Inc. in 1998. At that time, the center was renamed Westfield Shoppingtown West Covina. The shopping center dropped the Shoppingtown name in June 2005. In October 2013, Westfield Group sold the mall to Starwood Capital Group. During that 2013 transaction, Westfield retained a 10% equity stake in the property. The mall's anchor stores include Macy's, JCPenney, Nordstrom Rack, Best Buy, and EōS Fitness. The location also contains two vacant spaces. These spaces were last occupied by Sears and Forever

21. The mall layout reflects this mix of established anchors and former tenants. EōS Fitness remains a key tenant within this evolving retail environment.

New verbs, new order.