Strategy & Operations Manager, Consumer Revenue

About the role

Discord is on the lookout for a Strategy & Operations Manager to lead initiatives related to pricing, monetization, and revenue operations for its consumer segment. This position will play a crucial role in shaping the analytical strategies for various offerings, including Nitro subscriptions, the Shop, Orbs, and rewards programs, all aimed at bolstering our global expansion efforts.

Key facts

What you'll do

• Oversee the comprehensive semi-annual pricing cycle for Nitro, which includes determining tier structures, packaging options, and implementation strategies based on market elasticity and consumer willingness to pay.
• Develop innovative strategies for the Orbs virtual currency, focusing on bundle configurations, monitoring the health of the economy, and creating experimental promotional offers.
• Execute global pricing reviews to ensure adjustments are made in line with local purchasing power, currency variations, and risks associated with regional arbitrage.
• Analyze market trends to deliver insights on competitive pricing and positioning, ensuring Discord remains a leader in the consumer space.
• Generate dashboards and reports that track subscriber growth and monetization metrics, providing valuable insights to leadership teams.
• Support evaluations of third-party partnerships related to Nitro and manage operations related to deal desk activities.
• Create and maintain standardized playbooks and frameworks for monetization and pricing strategies to ensure consistency across the organization.
• Collaborate with cross-functional teams to align on strategic initiatives and ensure effective execution of pricing and monetization strategies.
• Utilize data-driven insights to inform decision-making processes and optimize revenue-generating activities.
• Engage in continuous learning and adaptation of best practices in monetization and pricing strategies to keep pace with industry developments.
• Foster a culture of experimentation and innovation within the team to explore new monetization opportunities.

Requirements

• A minimum of 4 years of relevant experience in monetization, pricing strategies, or subscription growth, ideally within sectors such as marketplaces, virtual economies, or consumer subscription services.
• Strong quantitative analysis skills, including experience with growth modeling, A/B testing methodologies, and the ability to construct pricing models from partial data sets.
• Demonstrated capability to lead cross-departmental decision-making processes, collaborating effectively with teams in Finance, Product, Business Development, and Product Marketing.
• Experience managing the complexities associated with pricing across multiple regions and currencies, ensuring compliance and strategic alignment.
• Proficiency in business intelligence tools such as Looker or Tableau, enabling the creation of self-service reporting capabilities for stakeholders.
• Excellent communication skills, with the ability to present complex data and insights in an understandable manner to diverse audiences.

Nice to have

• Previous experience in social media platforms, gaming, or digital media industries, providing a strong contextual background for the role.
• Understanding of in-game economy design principles or virtual currency systems, which can enhance strategic decision-making.
• Familiarity with partnership evaluation processes or deal desk operations, contributing to the overall efficiency of the revenue operations team.

Skills & tools

• Expertise in pricing and elasticity modeling to inform strategic decisions.
• Proficient in growth modeling techniques to forecast and analyze revenue streams.
• Experience with A/B testing to validate pricing strategies and consumer responses.
• Familiarity with BI tools such as Looker and Tableau for data visualization and reporting.
• Strong project management skills, particularly in cross-functional settings, to ensure alignment and execution of strategic initiatives.

Practical notes

• Compensation for this role includes a base salary ranging from $192,000 to $216,000 annually, supplemented by equity options and a comprehensive benefits package.
• Individual compensation will be determined based on the candidate's specific skills, experience, and educational background.
• Discord is committed to inclusivity and provides reasonable accommodations during the interview process upon request.

Join Discord and be part of a dynamic team that is shaping the future of communication and community engagement!

About the company

Discord is used by over 200 million people every month for many different reasons, but there's one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month.