Program Manager, Detection & Enforcement, Youth Safety

About the role

This role program manages initiatives that improve how the team reduce harm to young users. The work focuses on product and process changes for safety operations.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Operational workflows are shaped by recommendations that lower average handling duration and escalation frequency while uncovering additional risks. Processes for NCMEC reports and CSAM enforcement, along with other child sexual exploitation harms, are owned to ensure consistent product and process improvements. The tooling roadmap is managed, and tool requests are developed and ranked to address emerging needs. Operations are audited and report handling is reviewed with the QA team to find processing gaps and root causes, driving ongoing improvements in detection, moderation, and tooling.

Requirements

In-depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for the industry, equivalent to 6-10 years of project or program management, is required. Intermediate SQL proficiency and technical skills are required. A Bachelor's degree is required. Program management experience establishing and driving operational projects at scale is required. The ability to create effective relationships, influence, and collaborate at all organizational levels is required. Experience building and strengthening teams at scale and building stakeholder partnerships is required. Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change, is required. Leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety is required.

Nice to have

Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports is preferred. Previous experience with incident management in other global trust and safety teams is preferred. Strong data analysis skills are preferred.

Skills & tools

Work with ML tooling, image hashing, and detection systems. Engage with policy, product, and engineering stakeholders. Use data analysis to guide decisions.

Practical notes

Wellness support is provided. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Work in a gaming focused community platform with millions of daily active users. Use data driven approaches to evaluate safety initiatives. Apply trauma informed practices when serving vulnerable populations. Rely on cross functional collaboration with safety, product, and engineering teams. Use heuristic models and detection tooling to identify harmful behavior.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.