Senior Revenue Operations Manager

About the role

Directive Consulting is the leading B2B performance marketing agency that delivers real revenue - not just leads. The Senior Revenue Operations Manager, internally titled Associate Director, Revenue Operations, is a senior, client-facing player-coach who owns the leadership and technical depth of the Revenue Operations practice. This role partners with the Director of Revenue Operations to lead a team of RevOps Strategists while actively managing complex client engagements end-to-end. You will ensure the consistent delivery of high-quality strategic and technical work across Salesforce, marketing automation, and HubSpot implementations. The position requires equal comfort in leading stakeholder conversations, architecting solutions, and diving into technical troubleshooting when necessary. You will translate complex findings into clear executive recommendations while mentoring team members to elevate their expertise. The role is critical for scaling the practice, developing repeatable standards, and driving demand for bold, innovative brands that refuse to blend in. If you thrive in ambiguous, high-stakes environments and want your work to shape the future of marketing, this is your opportunity.

Key facts

What you'll do

• Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
• Serve as the primary escalation point for complex client and technical challenges, resolving issues before they impact delivery.
• Own or oversee strategic client relationships, ensuring alignment on communication, delivery quality, and client satisfaction.
• Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects from scoping to execution.
• Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub to configure and optimize solutions.
• Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution models, reporting, and data governance.
• Translate complex technical findings and system limitations into clear, actionable recommendations for executive and non-technical stakeholders.
• Review strategist work for technical accuracy, best practices, and strategic quality before client delivery to maintain high standards.
• Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities that increase client value.
• Support scoping, solution design, and new business conversations for RevOps opportunities, ensuring proposals are technically sound.
• Develop repeatable processes, documentation, playbooks, and technical standards that enable the Revenue Operations practice to scale efficiently.
• Maintain visibility into project health, team capacity, utilization rates, and delivery risks to proactively manage timelines and resources.

Requirements

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
• 1-2+ years of direct people management or formal team leadership experience.
• Active Salesforce Administrator Certification.
• Strong hands-on Salesforce Sales Cloud administration and implementation experience.
• Deep experience with Salesforce Account Engagement/Pardot, demonstrated through extensive hands-on implementation and administration.
• Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
• Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
• Solid understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
• Demonstrated ability to lead senior-level client conversations and translate technical issues into business-focused recommendations.
• Strong written and verbal communication skills with the confidence to manage client expectations and navigate difficult conversations.
• Ability to balance leadership responsibilities with hands-on technical execution without losing depth in the craft.

Nice to have

• Previous agency experience strongly preferred; consulting or professional services experience is also highly relevant.
• Salesforce Account Engagement/Pardot certification.
• Additional Salesforce certifications.
• HubSpot certifications.
• Experience working with enterprise-scale marketing technology stacks and data-driven RevOps programs.
• Familiarity with sales and marketing analytics, attribution models, and data visualization platforms used in B2B environments.
• Background in SaaS or B2B industries where marketing directly impacts pipeline and revenue outcomes.

Practical notes

This role is remote within the United States and requires full-time engagement. The position involves occasional travel for client work, internal training, or industry events when necessary. There may be limited after-hours or weekend availability required to support critical client time zones or urgent implementation needs. Visa sponsorship is not available for this role at this time.