Project Manager

About the role

If you are searching for a role where ownership is not just encouraged but expected, this position places you at the heart of high-stakes legal technology implementations. You will be the strategic and operational backbone responsible for the full journey of complex customer deployments, from the initial contract signature through to a successful go-live and beyond. In this role, you will lead end-to-end project delivery on strategic implementations that span multiple months, managing scope, planning, resources, risk, and constant stakeholder communication. You will guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working. The position requires you to be the face of DiliTrust during the implementation phase, laying the groundwork for a trusted, lasting partnership that continues well beyond go-live. You will connect the right people at the right time, coordinating across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients. Finally, you will apply an agile project management methodology, adapting your approach to each client's specific complexity and pace.

Key facts

What you'll do

You will lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months, handling scope definition, detailed planning, resource allocation, risk management, and proactive stakeholder communication. You will guide change management initiatives for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working. You will own the configuration and setup advisory for each customer, developing deep product knowledge across the full DiliTrust suite to deliver the tailored, hands-on implementation the company is known for. You will run customer training sessions adapted to different user profiles, including business users, IT personnel, and executives, at every stage of the project lifecycle. You will act as the primary point of contact and the face of DiliTrust during the implementation phase, establishing the foundation for a trusted, long-term partnership that extends well beyond the go-live date. You will connect the right people at the right time, coordinating across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients. You will apply an agile project management methodology, adapting your approach to match each client's complexity, pace, and unique operational requirements. You will build business fluency in the legal domain, including corporate governance, contract lifecycle management, and litigation, to speak credibly with General Counsels, Legal Operations, and their teams. You will travel to customer sites as needed to support key project milestones, with travel expectations of up to 10-15%. You will manage multiple concurrent workstreams, balancing priorities and timelines to ensure successful delivery across a portfolio of active projects. You will proactively identify issues and escalate risks appropriately, ensuring timely resolution and clear communication with all stakeholders. You will document processes and configurations, creating clear records that support knowledge transfer and ongoing optimization. You will collaborate closely with the Head of Customer Success and the Chief Customer Officer to align project outcomes with overarching customer success strategies.

Requirements

You must possess a minimum of 2+ years of experience managing SaaS or software implementation projects in a client-facing role. You must have been in the room when things went sideways, demonstrating an understanding of how to keep stakeholders aligned and timelines intact under pressure. You must be comfortable talking strategy with a General Counsel and configurations with an IT architect, bridging the gap between business and technical teams. You must ask the right questions before problems arise, bringing solutions to the table rather than only providing status updates. You must be intellectually curious about legal operations, governance, and the technology that is transforming these fields. You must thrive in fast-moving, cross-functional environments, bringing structure without adding bureaucracy. You must be bilingual or multilingual, a requirement driven by the need to support a global client base. You must be based in the Philadelphia area to serve the needs of the CSM-Project (Onboarding) team effectively. You must be available for recruitment processes that involve interviews with the Talent Acquisition team, the Head of Customer Success, and the Chief Customer Officer.

Nice to have

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Practical notes

The engagement is a permanent position based in Philadelphia. Travel is required up to 10-15% of the time to support customer milestones. The recruitment process includes interviews with Talent Acquisition, the Head of Customer Success, and the Chief Customer Officer.