Partners Customer Retention Specialist

About the role

As a Partners Customer Retention Specialist at Bamboohr, you will play a crucial role in enhancing customer loyalty and satisfaction among our partners. Your primary focus will be on developing and executing retention strategies that foster long-term relationships. You will collaborate with various teams to ensure that our partners receive exceptional service and support, ultimately contributing to the overall success of our business. This position offers a unique opportunity to work in a dynamic environment where your insights and initiatives can make a significant impact.

Key facts

What you'll do

• Develop and implement comprehensive retention strategies aimed at increasing partner satisfaction and loyalty.
• Analyze partner feedback and performance metrics to identify areas for improvement and opportunities for growth.
• Collaborate with the marketing team to create targeted campaigns that enhance partner engagement and retention.
• Serve as the primary point of contact for partners, addressing their inquiries and concerns promptly and effectively.
• Conduct regular check-ins with partners to assess their needs and ensure they are receiving the necessary support.
• Work closely with the product development team to relay partner feedback and influence product enhancements.
• Create and maintain detailed reports on partner retention metrics, providing insights to management for strategic decision-making.
• Organize and facilitate training sessions and webinars for partners to help them maximize the value of our products and services.
• Monitor industry trends and competitor activities to stay informed about best practices in partner retention.
• Collaborate with sales teams to identify upselling and cross-selling opportunities within the existing partner base.
• Foster a culture of continuous improvement by sharing best practices and success stories among team members.
• Participate in regular team meetings to discuss strategies, challenges, and successes related to partner retention efforts.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in customer retention, account management, or a similar role, preferably within the software or technology industry.
• Proven track record of developing and executing successful retention strategies that have positively impacted customer loyalty.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal teams.
• Proficiency in CRM software and other relevant tools to manage partner relationships effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing partner needs.
• Familiarity with digital marketing strategies and tools is a plus.

Nice to have

• Experience in the gaming or online betting industry is highly desirable.
• Knowledge of customer relationship management best practices and methodologies.
• Multilingual abilities, particularly in Armenian, Russian, or English, are advantageous.
• Previous experience in a role that required cross-functional collaboration.

Skills & tools

• Proficiency in CRM platforms such as Salesforce or HubSpot.
• Familiarity with data analysis tools and techniques.
• Strong Microsoft Office skills, particularly in Excel and PowerPoint.
• Experience with marketing automation tools and email marketing platforms.
• Excellent organizational skills and attention to detail.

Practical notes

• This position is based in Yerevan, Yerevan, and is a full-time role.
• The salary for this position will be competitive and commensurate with experience.
• Candidates must have the legal right to work in Armenia; visa sponsorship is not available for this role.
• Interested applicants can apply through the provided URL: https://digitainsoftware.bamboohr.com/careers/738.

At Bamboohr, we are committed to fostering a diverse and inclusive workplace where every team member can thrive. If you are passionate about customer retention and want to make a difference in a growing company, we encourage you to apply for the Partners Customer Retention Specialist position. Join us in shaping the future of our partner relationships and driving success for both our partners and our organization.