Service Manager

About the role

You will manage the daily operations of the commercial door service department for our Tampa location, ensuring that every team member performs at a high level. You will plan, manage, and implement detailed schedules that meet strict daily customer commitments while guaranteeing that the plan is properly executed in the field. You will review workload and manpower on an ongoing basis to meet customer commitments in a cost-effective and efficient manner. You will ensure that all projects are completed on time, below budget, and to the satisfaction of the customer on every visit. You will review monthly financial and operational reports, analyzing key metrics and working closely with front-line managers to develop corrective and improvement action plans. You will improve the individual performance of the field force you manage through structured daily, monthly, and yearly performance reviews and coaching. You will assist with hiring, training, and developing new employees to build a strong and capable team for the future. You will own other duties as assigned by the Manager to support the broader goals of the department and the company.

Key facts

What you'll do

• Oversee and direct the daily activities of the commercial door service team to ensure operational excellence.
• Develop, manage, and execute detailed service schedules that align with customer expectations and delivery timelines.
• Analyze workload and manpower allocation to optimize resources and meet customer commitments cost-effectively.
• Drive project completion to ensure every job finishes on schedule, within budget, and with a high level of customer satisfaction.
• Examine monthly financial and operational reports to identify trends and collaborate with leadership on data-driven improvement strategies.
• Coach and mentor field staff to elevate individual performance through consistent reviews and professional development.
• Support human resources initiatives by helping to hire, onboard, and train new service personnel as business needs evolve.
• Maintain compliance with all company policies, safety standards, and procedural requirements in every interaction.
• Serve as a key liaison between the service department and other internal teams to streamline communication and workflow.
• Adapt to additional responsibilities and projects as assigned by management to support overall organizational objectives.
• Utilize technical applications and mechanical systems knowledge to solve complex service challenges efficiently.
• Champion a culture of continuous improvement by seeking feedback and implementing best practices within the team.
• Communicate proactively with customers to address concerns and ensure that satisfaction levels consistently exceed expectations.
• Review and interpret customer survey data to identify opportunities for service enhancements and corrective actions.

Requirements

• Hold a Bachelor's degree, which is highly preferred, and possess a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered.
• Demonstrate a strong commitment to communicating with customers to ensure satisfaction levels consistently exceed expectations in every engagement.
• Review customer survey data systematically and respond promptly to customer concerns to drive resolution and retention.
• Possess a deep ability for technical applications and mechanical systems to understand service requirements and guide field teams.
• Maintain a Valid Driver's License and ensure that your driving record meets company standards for safety and reliability.
• Exhibit strong leadership qualities with the capability to manage schedules, dispatch resources, and manage labor costs effectively.
• Show proficiency in project management and the ability to see projects through to successful completion on time and on budget.
• Adhere to all employment verifications, background check, drug screen, and driving record requirements as a condition of hire.

Practical notes

The role is based in Tampa, Florida, and operates within the guidelines and scheduling needs of the DH Pace business. Travel may be required as part of managing service operations and supporting field teams. No specific visa sponsorship details are provided in the source material. Employment is contingent upon successful completion of standard onboarding verifications. Deadlines for application submission are not specified in the provided source. The position is offered as an equal opportunity employer to all qualified applicants regardless of status under applicable laws.