National Account Manager-Managing People & Install Projects

About the role

The National Account Manager for the Olathe Kansas office will own the leadership and execution of national account strategy within the National Accounts Security Division. DH Pace Company is a family-owned and privately held business with annual sales over one billion dollars through more than sixty offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In two thousand twenty six DH Pace is celebrating its one hundredth anniversary in business. This role is critical for maintaining the company's industry leading capabilities and supporting the momentum of its centennial year.

What you'll do

Coordinate and lead project teams to fulfill national client installations and service requirements. Develop manage and implement operational process and procedure improvements aimed at reducing costs and boosting profitability. Monitor operating budgets and action plans in partnership with the Operations Management Team to meet financial objectives. Provide leadership and general management including quality performance monitoring process enhancement and employee development. Serve as the primary interface and communication link between national clients and internal operational teams. Collaborate with internal departments to ensure National Account Customer needs are consistently met and communicated. Work to uphold the company's reputation for reliability in commercial industrial and residential door docking and security product services. Support the continuous improvement of installation workflows to align with company growth and one hundred year anniversary momentum. Ensure teams adhere to company standards while addressing the evolving requirements of national accounts. Drive team performance through coaching training and clear accountability measures. Maintain alignment between project execution and client expectations across all assigned national accounts. Promote cross functional cooperation to streamline project delivery and resolve operational gaps. Oversee project managers to guarantee on time and high quality execution of security and installation projects. Act as a strategic leader in the National Accounts Security Division to reinforce DH Pace market position.

Requirements

Candidates must possess a proven track record in managing teams and leading project based installations. Applicants should have experience in national account management within the security door docking or related industries. A strong understanding of commercial industrial and residential door and security product markets is essential. Demonstrated ability to lead coach and develop project managers and field teams is required. Experience with operational process improvement focused on cost reduction and profitability growth is mandatory. Proficiency in monitoring and managing operating budgets and action plans alongside Operations Management is necessary. Excellent communication skills are required to serve as the primary liaison between clients and internal departments. Commitment to maintaining high standards of quality performance and customer service at all times is essential.

Nice to have

Preferred experience with door docking and security product distribution and installation. Background in leading continuous improvement initiatives within a distribution or installation environment. Familiarity with managing national accounts across multiple regions in a B2B setting.

About the company

DH Pace Company Inc aspires to hire an Account Manager in their Olathe Kansas office with their National Accounts Security Division. The position will have the responsibility of leading coaching training and motivating a team of Project Managers for their installs. As an Account Manager you will work in conjunction with your direct reports to ensure they are meeting National clients needs while serving as the primary face and voice to the clients. The company description states that they are an industry leader in the distribution installation maintenance and repair of a complete range of commercial industrial and residential door docking and security products. In two thousand twenty six DH Pace is celebrating one hundred years in business.