Vendor Operations Coordinator

About the role

We are seeking full-time vendor service stars to join our growing international team in Budapest. You will coordinate onboarding and activation for restaurants while guiding partners through their first days. You own the full experience from intake to shipping, ensuring quality at each stage. This role keeps the platform running by turning requirements into action.

Your Start with Us

Your journey begins with mandatory in-person training, spread across one month from our office. The next training starts on the 17th of August, and full attendance is required. As a Vendor Operations Coordinator, you will play a critical role in ensuring restaurants are seamlessly onboarded, trained, and supported on our platform. You will be the driving force behind successful vendor activation and early performance, delivering outstanding service and guidance at every step.

What You'll Do

Onboarding & Activation

Review and validate onboarding documentation to ensure vendors meet platform requirements.

Create and quality-check content before vendor activation.

Lead onboarding calls and training sessions to walk vendors through the app and device setup.

Activate vendors once all onboarding steps are complete.

Vendor Support & Enablement

Act as the go-to contact for newly onboarded vendors during their first 60 days.

Provide proactive performance support, addressing issues and guiding improvement.

Run targeted activities to drive vendor engagement and success.

Help us raise the bar - and grow with us. If you are eager to learn, lead, and make an impact, you will find fantastic growth opportunities at foodora.

What We're Looking For

Strong computer literacy, as we work across multiple systems.

Fluency in English and Czech spoken and written.

Previous experience in service - such as hospitality or customer support - is a big plus.

You are a service-driven team player who thrives in a dynamic, fast-paced environment. You bring a proactive mindset, a passion for helping others, and a positive, solutions-oriented attitude. If you are adaptable, communicative, and eager to learn, you will feel right at home.

Your Benefits

Modern office in Budapest's Mill Park - easy to reach, even by bike.

International good vibe + strong corporate background = a secure & inspiring place to grow.

From day one: life, accident & health insurance (MetLife).

SZÉP-card & Medicare health package.

foodora PRO & vouchers - tasty meals, even in the home office.

Mental health support & relaxing office massages.

In-house English lessons + LinkedIn Learning access.

Extra days off, AYCM partnership & all tools provided.

Social impact matters: we support 6 charities and you can join in.

foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience - fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

Key facts

What you'll do

Setting up vendor accounts with strict attention to documentation accuracy.

Guiding partners through device and app configuration during intensive onboarding sessions.

Approving content quality before vendors move to live status.

Handling intake tasks for new partners and confirming their readiness.

Supporting merchants in their initial sixty days to secure early performance.

Coordinating handoffs between teams so activation steps move smoothly forward.

Driving engagement through targeted activities that improve partner outcomes.

Shipping successful vendor rollouts by aligning partners and internal requirements.

Requirements

You must handle many systems while staying accurate and organized.

You need English and Czech fluency in speech and writing.

You bring service experience from hospitality or customer support backgrounds.