City Head - Sales

About the role

This role demands a leader capable of merging strategic vision with hands-on execution to direct the City's comprehensive commercial performance. The hire will own the end-to-end commercial strategy, driving sustainable growth, profitability, and market authority for the assigned city. Specific emphasis is placed on leveraging AI and automation to elevate productivity and performance across all operations and team functions. You will influence stakeholders both internally and externally, building high-performing teams while championing innovation in delivery ecosystems. The position requires owning advertising revenue, discount campaigns, and preferred partnership programs to maximize revenue-generating initiatives. Ultimately, you will act as the commercial steward ensuring the city hits its top-line growth and profitability targets.

Key facts

What you'll do

• Develop and execute the City's commercial strategy to achieve top-line growth and profitability targets while adapting to evolving market conditions.
• Own the City's full commercial performance, encompassing advertising revenue, discount campaigns, preferred partnership programs, and other revenue-generating initiatives.
• Lead and drive high-priority strategic projects designed to enhance business performance, operational excellence, and market positioning.
• Monitor market and competitor activities continuously to identify opportunities and risks, subsequently formulating suitable offensive and defensive strategies.
• Develop and present regular City performance reports and business reviews for management, delivering actionable insights and highlighting key risks and opportunities.
• Recommend initiatives to strengthen performance based on data analysis, ensuring decisions are grounded in facts and strategic foresight.
• Foster strong cross-functional collaboration with Sales, Marketing, Logistics, and other essential stakeholders to deliver City-level priorities and objectives.
• Manage and strengthen relationships with strategic vendors, leading high-impact negotiations and business reviews to secure favorable terms.
• Set clear team targets and proactively address challenges to ensure successful delivery against commercial objectives.
• Build, develop, and retain a high-performing team through effective recruitment, coaching, mentoring, and performance management practices.
• Cultivate a strong, inclusive, and performance-driven culture within the City, encouraging accountability and excellence.
• Partner closely with the Public Relations and Communications teams to represent the City and talabat at industry events, stakeholder engagements, and external forums.
• Champion the adoption of AI and automation solutions to improve team productivity, streamline processes, and enhance decision-making across functions.
• Utilize advanced data storytelling techniques through tools like Salesforce and Tableau to communicate performance narratives and guide strategic actions.

Requirements

• Possess 8 to 10 years of experience in Sales or commercial operations within food delivery, e-commerce, or platform businesses, ideally combined with a consulting or strategy background.
• Hold a minimum of 5 years of leadership and team management experience, demonstrating a proven ability to guide diverse talent.
• Show proven experience owning and driving P&L outcomes, performance systems, and large-scale cross-functional initiatives successfully.
• Exhibit exceptional planning, analytical, and problem-solving skills, allowing you to see around corners and act decisively ahead of emerging challenges.
• Operate as a trusted strategist and thought partner, comfortable challenging ideas, aligning stakeholders, and influencing decisions under pressure.
• Display comfort with navigating ambiguity and shifting priorities while maintaining high standards and crisp execution in a dynamic environment.
• Demonstrate strong working knowledge of AI tools, Salesforce, Tableau, and storytelling through data to derive actionable business insights.
• Grow people by raising the bar, coaching for performance, and granting your team room to lead and innovate within their roles.
• Maintain advanced English proficiency, with Arabic recognized as a significant advantage for engaging local markets and stakeholders.
• Develop a deep understanding of the food industry and market dynamics to inform strategic commercial decisions.

Nice to have

Preferred skills and tools include Salesforce, Tableau, Delivery Hero, and Talabat, as these align with the operational ecosystem.

Practical notes

You will operate from Dubai, ae, engaging full-time for a compensation package of 240000 AED. The role requires participation in events and stakeholder engagements which may involve travel. You must apply with the required skills and tools, including Salesforce, Tableau, Delivery Hero, and Talabat, as stipulated in the official apply page.