Coordinator Vendor

About the role

The serves as the primary operational link between the platform and its non-food partners on the Talabat network, owning the end-to-end partner journey to ensure daily commercial success. This role is fundamentally responsible for translating complex platform requirements into simple, actionable tasks for vendors, thereby safeguarding the integrity of the catalog. Success in this position is defined by strict adherence to service level standards, high partner satisfaction scores, and the consistent delivery of key performance indicators related to offer freshness and data accuracy. The ideal candidate is a service-oriented professional who thrives in a fast-paced environment and possesses the ability to deconstruct intricate requirements into clear, logical steps for external partners. They will act as a central guide and advocate, ensuring partners can navigate their operational journey smoothly and efficiently. This position demands a high degree of ownership, where the individual is expected to drive processes forward, resolve obstacles proactively, and contribute directly to the commercial health of the marketplace. The role requires a disciplined mindset capable of managing multiple priorities while maintaining a sharp focus on compliance and long-term partner growth within the dynamic ecosystem of the platform.

Key facts

What you'll do

• Execute the full implementation and administration of vendor offers and promotional calendars to ensure maximum visibility and compliance on the platform.
• Manage the integrity and accuracy of inventory and catalog data, processing daily updates for stock levels, pricing adjustments, new SKUs, and active campaigns.
• Refresh product details and copy in both Arabic and English, focusing on enhancing clarity and accuracy to optimize the shopper experience.
• Analyze platform data signals and performance metrics to identify trends, patterns, and opportunities for strategic improvement in partner outcomes.
• Address a wide spectrum of partner inquiries and issues by leveraging internal tools and request systems to create clear pathways for resolution.
• Guide vendors in optimizing their order processing procedures to improve efficiency and reduce potential errors in fulfillment.
• Collaborate closely with teammates across functions in a fast-growing environment, emphasizing teamwork and the achievement of shared objectives.
• Act as a gatekeeper for compliance, ensuring that all partner activities and content meet internal standards to position them for sustainable growth.
• Utilize administrative support systems to streamline workflows and provide efficient assistance to vendors navigating internal technology.
• Contribute to the continuous improvement of vendor processes by identifying bottlenecks and suggesting practical enhancements to operational workflows.

Requirements

• Hold a Bachelor's degree as the minimum educational qualification for the role.
• Bring a minimum of three years of proven experience in a similar operational or vendor coordination role.
• Demonstrate a consistent record of achieving set targets and delivering on responsibilities in previous positions.
• Possess the ability to analyze data and draw logical, actionable conclusions to inform decision-making.
• Show fluency in Arabic as a non-negotiable requirement for communication and content management.
• Exhibit excellent verbal and written communication skills in both Arabic and English to interact effectively with diverse stakeholders.
• Demonstrate logical and strategic thinking to solve problems and plan long-term initiatives for partner success.
• Maintain a committed approach to personal performance, continuous development, and adherence to high standards of professionalism.
• Apply strong organizational skills to manage multiple tasks, timelines, and vendor relationships concurrently without compromising quality.
• Display proficiency with basic to intermediate Excel skills to organize, track, and manage basic information and datasets.
• Function effectively within a dynamic team structure, contributing value through collaboration and support of collective goals.

Nice to have

No Nice to have section present in the SOURCE document; none is to be inferred or added.

Practical notes

No information regarding hours, travel, visa, or deadlines is provided in the SOURCE document; therefore, this section is omitted entirely.