Specialist, Senior Account Manager

About the role

Join the foodpanda team in Lahore to manage and grow our key client portfolio. You will act as the primary point of contact for city-wide accounts, focusing on commercial expansion and long-term partnership development. In this position, you will own the end-to-end relationship with high-value clients in your designated zone, ensuring their strategic goals align with foodpanda's platform capabilities. You will be responsible for identifying new revenue streams and translating complex business requirements into actionable commercial plans. The role demands a proactive approach to managing key accounts to secure sustainable, long-term growth. You will leverage data and market insights to drive profitability and client satisfaction on a daily basis. Success in this role will be defined by your ability to balance commercial ambition with operational excellence. You will serve as the strategic link between the client's vision and the execution capabilities of the foodpanda platform.

Key facts

What you'll do

• Source and onboard new city-wide clients while ensuring profitable commercial terms for their specific zones.
• Architect and maintain reliable, long-term connections with existing accounts to maximize lifetime value.
• Audit and monitor account performance to identify new business needs and untapped growth areas.
• Negotiate and finalize complex contracts to drive profit while protecting foodpanda's commercial interests.
• Assume ownership of month-over-month growth targets for your assigned portfolio and exceed them consistently.
• Synthesize and report on commercial performance, operational data, product variety, and marketing results to internal and external stakeholders.
• Construct sales forecasts and track key metrics on a monthly, quarterly, and annual basis with high accuracy.
• Design and execute targeted marketing campaigns, brand partnerships, and co-branding initiatives to boost visibility.
• Interface with cross-functional departments to resolve issues, share critical feedback, and implement new operational tools efficiently.
• Analyze competitive dynamics and market trends to adjust account strategies and maintain a leading position.
• Develop detailed business reviews and performance dashboards for senior leadership consumption.
• Foster collaborative relationships with operations and logistics teams to ensure premium service delivery.
• Identify and mitigate commercial risks before they impact key account health.
• Drive the adoption of new foodpanda products and features within your client base to boost engagement.

Requirements

• Hold a Bachelor degree in Business Administration or a related field as a mandatory academic credential.
• Possess a minimum of 3 to 5 years of professional experience in a relevant role within the delivery or retail sector.
• Demonstrate strong familiarity with the retail and e-commerce landscape specific to Pakistan and its dynamics.
• Exhibit the ability to manage projects independently and take full ownership of your work without constant supervision.
• Apply an analytical mindset focused on root cause identification and the creation of optimized process flows.
• Maintain high attention to detail and employ a data-driven approach to problem-solving in all tasks.
• Show proven capability in managing multiple priorities and deadlines in a fast-paced environment.
• Communicate effectively in English and Urdu to interface with diverse stakeholders across the organization.
• Adhere to foodpanda's internal policies and compliance standards rigorously at all times.
• Display resilience and adaptability when navigating complex client negotiations and market challenges.
• Commit to upholding the foodpanda brand standards in all client interactions and public engagements.
• Willingness to travel within Lahore and surrounding regions to meet key clients and partners as required.

Practical notes

• foodpanda is a brand under the Delivery Hero Group, which operates in 65 countries and is headquartered in Berlin. The parent company has been listed on the Frankfurt Stock Exchange since 2017 and is a member of the MDAX index.
• The role is based in Lahore, Pakistan.
• This is a full-time position.
• Travel within Lahore and surrounding areas may be required.
• No specific visa sponsorship details are provided in the source material.
• No explicit compensation figures are mentioned in the source material.
• No explicit working hours are stated in the source material, but the engagement is full-time.
• No application deadline is specified in the source material.