Regional Performance Lead PLECA

About the role

You will manage the performance and governance of Marketplace Experience across the PLECA region. This position focuses on identifying financial losses caused by operational friction and improving retention by bridging the gap between different user journeys. You will own the end-to-end performance management of the Marketplace Experience in your region, ensuring alignment between customer, rider, and partner journeys. In this role, you will act as the primary link between regional execution and global standards, driving consistency while enabling local adaptation where appropriate. You will translate high-level strategic objectives into concrete, measurable initiatives that directly impact the bottom line and user satisfaction. The position requires you to challenge the status quo by questioning underlying assumptions that lead to value leakage and experience degradation. You will foster a culture of data-driven decision making by making insights accessible and actionable for diverse stakeholders. Ultimately, you will be accountable for sustaining long-term improvements in efficiency and retention through disciplined execution and collaboration.

Key facts

What you'll do

• Establish a clear line of sight between regional Marketplace Experience metrics and the overall financial performance of the business.
• Quantify Experience-Driven Value Loss by mapping user journeys and calculating the monetary impact of each friction point.
• Identify the root causes of the Retention Gap and design interventions that address behavioral and structural barriers.
• Evaluate Cost-to-Serve drivers in partnership with operations to uncover opportunities for sustainable efficiency gains.
• Prioritize a portfolio of high-ROI projects that target the largest cost pools and the most critical experience failures.
• Synthesize findings from qualitative and quantitative research into compelling narratives for leadership audiences.
• Lead performance reviews with General Managers to ensure accountability for key results and milestone progress.
• Partner with product and engineering teams to define experiments, success metrics, and rollback criteria for new marketplace features.
• Act as the escalation owner for systemic marketplace problems, coordinating solutions with Global teams and stakeholders.
• Create standardized templates and playbooks for reporting and decision-making to ensure consistency across all regional markets.
• Translate complex analytical outputs into clear recommendations that balance experience improvements with cost constraints.
• Monitor the implementation of action plans, track outcome metrics, and iterate based on observed effects.
• Facilitate cross-functional workshops to align stakeholders on problem statements, hypotheses, and ownership of solutions.
• Maintain a living catalog of insights and learnings to prevent repeated mistakes and to accelerate future improvement cycles.

Requirements

• You have a minimum of 5 years of professional experience in strategy, operations, analytics, or performance management in a relevant industry.
• You can reliably translate operational data into financial outcomes, demonstrating how changes in behavior affect costs and revenue.
• You have a proven track record of influencing cross-functional partners who do not report to you, using persuasion and data to drive action.
• You apply a structured approach to problem-solving, combining qualitative understanding with quantitative validation.
• You communicate effectively with both senior leadership and frontline teams, adjusting your style and depth of detail to your audience.
• You take a high level of personal ownership, proactively identifying issues and driving them to closure without needing constant direction.
• You are comfortable working with large, complex datasets and drawing defensible conclusions that inform strategic choices.
• You understand the basics of marketplace dynamics, including the interaction between customers, riders, and partners on a digital platform.

Nice to have

There are no preferred items specified in the source material for this role beyond the stated requirements.

Practical notes

Delivery Hero operates in approximately 65 countries and is headquartered in Berlin. The company is listed on the Frankfurt Stock Exchange and is a member of the MDAX index. You are welcome to include your pronouns in your application. This is a full-time position based in Barcelona, Spain, and candidates must be available to work primarily from that location. No specific working hour bands or travel expectations are outlined in the source description, and there are no visa or application deadline details provided.