On Demand Lead Georgia

About the role

You will spearhead the growth of the Glovo On-Demand vertical in Georgia, acting as the primary lead for this business unit. This position requires you to own the entire commercial lifecycle of the On-Demand operations within the region, from initial strategy formulation to final execution and optimization. You will be responsible for translating the global vision of Delivery Hero into a localized strategy that drives sustainable growth and market penetration. The role demands a high level of ownership where you will define and monitor all critical performance indicators for your vertical. You will act as the key link between the local Georgian market and the strategic direction set by the Barcelona-based headquarters. This position is pivotal in ensuring that the On-Demand services meet and exceed both customer and operational expectations. Ultimately, you will ensure the vertical not only meets but surpasses its financial and service level objectives.

Key facts

What you'll do

• Formulate and deploy the comprehensive go-to-market strategy for the On-Demand vertical, meticulously defining pricing structures and establishing robust operational service level agreements.
• Architect and lead commercial initiatives by constructing a high-potential sales pipeline and conducting sophisticated consultative negotiations with restaurants, grocery stores, and retail partners.
• Directly manage a high-performing commercial team consisting of 1 to 3 dedicated staff members, providing mentorship and clear strategic direction.
• Exercise full ownership of the Profit and Loss statement for the vertical, concentrating on rigorous cost control, management of implementation expenses, and the stimulation of recurring revenue growth.
• Serve as the primary conduit for collaboration with the Barcelona headquarters, systematically gathering and communicating vital feedback regarding product functionality, operational workflows, and commercial opportunities.
• Proactively identify and aggressively pursue new business ventures that exist outside the boundaries of the existing Glovo marketplace ecosystem.
• Establish and maintain exceptional operational standards and quality benchmarks to ensure consistent service delivery across the Georgian market.
• Analyze market dynamics and customer behavior to uncover trends, informing strategic adjustments to marketing and sales approaches.
• Develop and implement rigorous performance metrics to evaluate the effectiveness of sales campaigns and operational improvements.
• Foster strong, long-term relationships with key stakeholders to build a resilient and reliable commercial network.

Requirements

• Possess a minimum of 3 years of professional experience specifically within business consultancy, account management, GTM strategy, e-commerce, technology sectors, or general management roles.
• Demonstrate a proven track record of successfully managing projects from the initial concept phase through to flawless final execution and delivery.
• Exhibit a strong analytical and data-driven mindset, consistently applying quantitative methods to solve complex business problems and drive decision-making.
• Communicate with exceptional verbal and written proficiency in both the Georgian and English languages, ensuring clarity and precision in all interactions.
• Show undeniable commercial aptitude, with a deeply ingrained customer-focused approach that prioritizes value creation and satisfaction.
• Have the ability to work autonomously and as part of a distributed team, thriving in a dynamic and sometimes ambiguous startup environment.
• Display strong ownership and a proactive attitude, taking initiative to identify issues and implement solutions without being prompted.
• Be willing to adhere to the internal Leadership Principles of Delivery Hero, aligning personal conduct with company values.

Nice to have

No additional preferred skills or experiences are specified beyond the core requirements and key facts outlined in the source material.

Practical notes

Glovo encourages applications from individuals of all backgrounds and identities. You are welcome to include your preferred pronouns in your application. The company values both individual results and adherence to their internal Leadership Principles. This role is based in Tbilisi, Georgia, under a contract engagement model. You will be part of a team that operates under the guidance of the Barcelona headquarters, requiring coordination across time zones. The successful candidate must be prepared to manage multiple priorities in a fast-paced environment. This position is focused on driving both profitability and operational excellence for the On-Demand vertical in the Georgian market.