Associate, Account Management

About the role

You will act as the primary representative for our key restaurant partners in Preah Sihanouk, focusing on maintaining strong business relationships and operational success. This role requires you to own the end-to-end relationship with assigned accounts to ensure their satisfaction and growth on the foodpanda platform. You will drive revenue through proactive contract negotiations and by structuring promotional activities that align with partner business goals. A core part of this position involves investigating root causes of operational issues such as high order failure rates and collaborating on actionable solutions. You will work closely with internal departments to resolve vendor performance issues and uphold service standards. The role includes representing the company at local offline events to strengthen partner trust and visibility. You will also handle various administrative and operational tasks to provide dedicated support to the City Manager and the wider team.

Key facts

What you'll do

• Manage relationships with top-tier vendors to ensure long-term loyalty and satisfaction through consistent communication and value delivery.
• Renegotiate commission structures and exclusivity agreements to protect margins and grow revenue in a sustainable manner.
• Organize and execute monthly promotional campaigns and tailored deals with restaurant partners to boost their visibility and order volume.
• Investigate high order failure rates at specific locations and implement corrective solutions to improve reliability and partner trust.
• Work across internal departments to address vendor performance issues and coordinate timely resolutions.
• Represent the company at local offline events to build partnerships and promote the foodpanda platform within the community.
• Handle administrative and operational tasks to support the City Manager and ensure smooth day-to-day workflow.
• Pitch and sell advertising products by matching vendor requirements with our service offerings to create mutually beneficial opportunities.
• Expand the local vendor network to capture new market opportunities and strengthen the foodpanda ecosystem in the region.
• Monitor market trends and partner feedback to inform strategic decisions and improve partner engagement.
• Ensure compliance with company policies and local regulations in all account management activities.
• Collaborate with logistics and operations teams to resolve delivery-related challenges impacting partner satisfaction.
• Track and report on key performance indicators for assigned accounts to guide growth initiatives.
• Act as a trusted advisor to restaurant partners by providing insights and support that enhance their performance on the platform.

Requirements

• Hold a Bachelor degree in Business Administration, Management, or a related field from an accredited institution.
• Demonstrate fluency in both English and Khmer, including professional writing and speaking abilities for all business interactions.
• Bring proven experience in partner management and complex problem solving within a dynamic environment.
• Show a strong ability to coordinate effectively with internal and external stakeholders at all levels of the organization.
• Exhibit excellent communication skills to negotiate contracts and present solutions to restaurant partners.
• Maintain a high level of professionalism and integrity when handling sensitive partner and company information.
• Possess strong analytical skills to interpret performance data and drive data-informed decisions.
• Be comfortable working independently and managing multiple priorities in a fast-paced setting.

Nice to have

• Experience working within the delivery or food technology sector.
• Familiarity with local market dynamics in Preah Sihanouk.
• Prior exposure to offline event management or community engagement activities.
• Knowledge of advertising sales or media planning in a digital context.

Practical notes

foodpanda is a subsidiary of the Delivery Hero Group, a global delivery leader based in Berlin and listed on the Frankfurt Stock Exchange. We operate in approximately 65 countries and are a component of the MDAX index. Candidates should be prepared for full-time engagement and align with the operational realities of on-the-ground partner management in Preah Sihanouk. Travel requirements may include visits to partner locations and attendance at regional meetings as needed. No specific visa details or application deadlines are published at this time, and all hiring decisions are subject to internal approval processes.