Account Executive Specialist | Ciudad de Santa Fe

About the role

Become a vital member of the PedidosYa team, where your primary responsibility will be to cultivate and enhance relationships with our partners in the Santa Fe area. This role emphasizes the importance of maintaining account health, optimizing commercial outcomes, and ensuring that our partners are effectively leveraging our platform tools to elevate user satisfaction. Your contributions will directly impact the success of our partners and the overall growth of our business in the region.

Key facts

What you'll do

• Oversee post-sales commercial functions, focusing on account management and strategies to foster long-term loyalty among partners.
• Engage in negotiations regarding billing arrangements and general commercial terms with partner businesses.
• Manage and evaluate advertising and promotional investments for your designated partner portfolio to maximize return on investment.
• Conduct regular performance assessments of partners through data analysis and consistent follow-up communications.
• Provide training to partners on utilizing app tools effectively, ensuring operational efficiency and delivering high-quality experiences for users.
• Collaborate with cross-functional teams to align partner strategies with overall business objectives.
• Develop and implement tailored action plans to address specific partner needs and enhance their engagement with our platform.
• Prepare and present performance reports to stakeholders, highlighting key metrics and areas for improvement.
• Act as a point of contact for partners, addressing inquiries and resolving issues promptly to maintain strong relationships.
• Stay updated on industry trends and competitor activities to provide insights that can benefit partner strategies.

Requirements

• Must reside in Ciudad de Santa Fe or Parana to be eligible for this position.
• Demonstrated experience in commercial roles, specifically in managing and expanding client portfolios.
• Strong analytical skills, with the ability to interpret performance metrics and make data-driven decisions.
• Excellent organizational capabilities, with a proactive approach to achieving results independently.
• Outstanding communication and interpersonal skills, essential for effective collaboration within teams and with partners.
• Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.

Nice to have

• Familiarity with marketing concepts and digital marketing performance metrics, including CPO (Cost Per Order), CPA (Cost Per Acquisition), CPC (Cost Per Click), and conversion rates.
• Previous experience in the e-commerce or food delivery sectors would be advantageous.
• Proficiency in additional languages, particularly Spanish and English, is a plus.

Skills & tools

• Proficient in G-Suite applications for document creation, collaboration, and communication.
• Competent in MS Office Suite, including Excel for data analysis and reporting.
• Familiarity with CRM software and analytics tools to track partner performance and engagement.

Practical notes

At PedidosYa, we are dedicated to fostering an inclusive workplace and are proud to be an equal opportunity employer. We encourage applications from individuals of all backgrounds, including those of different gender identities, sexual orientations, ethnicities, religions, ages, and abilities. If you require any specific accommodations during the interview process or wish to share your preferred pronouns, please let us know. We value diversity and are committed to creating an environment where everyone can thrive.

Join us at Delivery Hero and be a part of a dynamic team that is reshaping the way people connect with food delivery services. Your role as an Account Executive Specialist will not only contribute to the success of our partners but also enhance the overall experience for users in the Santa Fe region. We look forward to your application and the possibility of working together to achieve great results.

About the company

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.