Marketing Ops & Social Media Specialist

About the role

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation. The role is a fully remote position supporting a team in the EST time zone, with all business conducted 100% in English. This position is responsible for owning the operational backbone of the marketing team, ensuring that complex campaigns move from concept to execution without friction. The hire will manage multiple concurrent streams of work, balancing strategic planning with meticulous follow-through across several channels. Success in this role requires a rare blend of analytical rigor, creative sensibility, and logistical precision. The ideal candidate treats process as a product and understands that every deadline protects both the client and the brand.

Key facts

What you'll do

• Own the marketing content calendar end-to-end, maintaining it at least 4 weeks ahead across all channels as the single source of truth for what ships when.
• Run the delivery motion for launches and announcements, ensuring every brand moment has a plan, owners, dates, and assets tracked to publish with no late or ad hoc shipping.
• Get approvals across the team and leadership, flagging bottlenecks within 1 business day to keep projects moving and stakeholders informed.
• Queue and publish all approved content on schedule across LinkedIn, YouTube, Instagram, TikTok, and X, maintaining consistent cadence and quality.
• Own X as a channel, repurposing LinkedIn and newsletter content the same week it publishes, adapted to platform context rather than simple copy-paste.
• QA everything before it goes live, checking copy, assets, links, tagging, and formatting to eliminate errors before audience exposure.
• Keep scheduling tools, asset libraries, and content archives organized and current, enabling the team to operate efficiently and find assets quickly.
• Own community engagement across Darkroom's social channels, responding to comments, DMs, and mentions in a voice that reflects the brand consistently and professionally.
• Monitor social sentiment and surface relevant conversations, trends, or opportunities to the broader team for rapid response and strategic consideration.
• Track community health and report on what is generating real conversation versus noise, using data to guide content and engagement decisions.
• Maintain the creator CRM and keep it current weekly, supporting the VP of Marketing in running the creator partnership program through tight logistics and follow-up.
• Deploy the biweekly email newsletter, building the send in the ESP, performing QA, scheduling, shipping, and reporting performance based on established benchmarks.
• Own email list management, including hygiene, segmentation, imports, compliance, and growth tracking to ensure the list remains healthy and actionable.
• Support podcast production by managing guest scheduling, recording logistics, and publish coordination for the monthly episode and associated clips.
• Deploy PR moments by running distribution plans when Darkroom lands press, coordinating timing and assets, and tracking coverage across relevant outlets.

Requirements

• 2 to 4 years in marketing operations, social media management, or marketing project management, demonstrating a consistent track record in fast-paced environments.
• 2 to 4 years of hands-on experience managing social media publishing workflows, including scheduling, QA, and performance tracking across multiple platforms.
• 2 to 4 years of experience running community engagement on social channels, responding to audiences, and monitoring sentiment in real time.
• 2 to 4 years of experience supporting newsletter deployment, list management, and ESP operations such as segmentation and hygiene.
• 2 to 4 years of experience coordinating podcast production and distribution logistics, including guest scheduling and publish tracking.
• 2 to 4 years of experience executing PR distribution and press follow-up, managing assets and tracking coverage across trade and mainstream outlets.
• Advanced proficiency in Google Workspace, including Sheets and Calendar, for organizing timelines, dependencies, and stakeholder communication.
• Advanced proficiency in project management tools and practices, maintaining clear task ownership, deadlines, and status updates for cross-functional teams.
• Advanced proficiency in social platforms and their native features, including scheduling tools, content formats, and community moderation capabilities.
• Advanced proficiency in ESPs such as Mailchimp, Klaviyo, or similar systems, with experience managing flows, segments, and deliverability best practices.

Nice to have

None specified.

Practical notes

This is a fully remote role based in Brazil, operating within EST hours (9 AM-5 PM EST). All communication is conducted in English. The role involves nonstop calendar management, and missed publish dates are treated as a personal offense.