Senior Solutions Engineer

About the role

D2l is seeking a technical leader to design and deliver secure, scalable solutions for the education sector. You will act as a bridge between complex business needs and our technology, supporting the sales cycle through expert demonstrations and strategic consulting. In this capacity, you will own the technical validation of customer requirements and translate them into actionable solution architectures. You will be responsible for ensuring that proposed implementations align with both client expectations and D2l's product capabilities. The role requires a deep understanding of the challenges facing modern educational institutions and the ability to articulate how technology can address them. You will partner closely with stakeholders to de-risk deployments and facilitate smooth adoption of the platform. Ultimately, you will represent the voice of the customer internally to influence product direction and success.

Key facts

What you'll do

• Master the Brightspace platform through hands-on experimentation and practical application to uncover nuanced capabilities.
• Lead product demonstrations for diverse audiences, including executives, faculty, and corporate trainers, tailoring narratives to each group.
• Conduct needs analysis to map prospect infrastructure and identify necessary customizations before any code is written.
• Collaborate with sales teams to build value-oriented presentations and proposals that resonate with technical and executive stakeholders.
• Act as a technical liaison between prospects and internal product management teams to ensure feedback is captured accurately.
• Create technical documentation and provide expert guidance to internal team members to maintain consistency in messaging.
• Travel 30% to 50% for meetings and industry conferences, requiring adaptability to different time zones and cultures.
• Maintain availability for collaboration across North American time zones from PST to EST, including occasional early mornings or late evenings.
• Translate complex technical concepts into clear, accessible language for audiences with varying levels of familiarity with technology.
• Support the development of competitive intelligence by analyzing rival platforms and documenting differentiators objectively.
• Guide prospects through proof of concept exercises, helping them visualize the end-state configuration within Brightspace.
• Identify integration requirements with student information systems, identity providers, and other third-party tools early in the sales cycle.
• Mentor junior team members on best practices for solution design and customer engagement techniques.
• Proactively flag potential roadblocks in the sales process that could delay contract execution or implementation timelines.

Requirements

• 5+ years of experience in a related role, with preference for pre-sales consulting backgrounds that involve complex technology sales.
• Fluency in both English and Spanish, with excellent written and verbal communication skills to engage stakeholders across multiple regions.
• Familiarity with learning management systems and the surrounding technology ecosystem, including single sign-on and data synchronization standards.
• Ability to work independently in an entrepreneurial environment where responsibilities evolve based on team and customer needs.
• Proficiency in remote collaboration tools, including instant messaging and forums, to maintain productivity without in-person interaction.
• Flexibility to handle last-minute travel and shifting business demands while maintaining a high standard of professional performance.
• Strong problem-solving skills to diagnose issues and propose viable workarounds during live customer interactions.
• Commitment to adhering to D2l security policies and data handling procedures in all customer-facing scenarios.

Nice to have

• Prior experience specifically with the Brightspace platform, including configuration, theme customization, or app development.

Skills & tools

• Learning Management Systems
• Technical demonstration and presentation
• Proposal writing
• Needs analysis and infrastructure mapping
• Cross-functional team collaboration

Practical notes

• Benefits include tuition reimbursement up to $4,000 CAD via the SkillsWave Program, mental health services, retirement planning, and home internet reimbursement.
• D2l maintains a drug-free workplace and is an equal opportunity employer.
• All applications are reviewed by human recruiters rather than AI ranking systems, ensuring that every application receives full and fair consideration.
• The remote work policy allows for flexibility; however, candidates must be legally allowed to work within the country of Remote, Spain.
• Travel expectations are clearly defined, with a minimum of 30% and a maximum of 50% annual travel required for this role.
• Candidates should be prepared to provide documentation for eligibility to work remotely from Spain if requested during the hiring process.
• Interviews for this position may include technical assessments, role-playing scenarios, and case studies relevant to education technology solutions.
• Successful candidates must be able to pass standard background checks as required by D2l policies and local regulations.
• This position reports to a senior leadership role within the Solutions Engineering organization and participates in regular performance reviews.
• D2l is committed to fostering an inclusive environment where diverse perspectives are valued and respected.
• Applicants are encouraged to highlight any experience working with educational institutions, government organizations, or regulated industries.
• The ability to manage multiple concurrent opportunities while maintaining attention to detail is essential for success in this position.
• This role involves frequent interaction with customers at a strategic level, requiring maturity, discretion, and strong interpersonal judgment.
• Proficiency in at least one additional European language beyond English and Spanish may be advantageous for engaging with local stakeholders.
• The selected candidate will be expected to participate in onboarding programs designed to familiarize them with D2l's products, culture, and operational procedures.
• Ongoing professional development is supported through access to internal training resources and external certification opportunities related to learning technology.
• Compensation details are not specified for this role; interested candidates are advised to discuss remuneration packages during the interview process.
• Final hiring decisions will be made based on a comprehensive evaluation of technical competence, cultural fit, and demonstrated ability to manage complex sales cycles.
• This position is part of a growing team focused on expanding D2l's presence in the European market, particularly in the Iberian region.
• The work performed in this role contributes directly to the company's mission of removing barriers to human potential through learning innovation.