Senior Account Manager
Job description
About the role
Senior Account Manager Opportunity with D2l in the Benelux Region
D2l operates as a cloud company focused on modernizing education and advancing the Future of Work. The organization states that traditional models of teaching and learning are undergoing a transformation of historic scale, positioning itself at the center of this shift. D2l claims to deliver a personalized, student-centric experience that aims to improve retention, engagement, satisfaction, and results for learners across schools, campuses, and companies. The company describes its platform as easy, flexible, and smart, asserting that no other organization provides a solution of similar robustness and innovation. D2l reports a singular mission spanning 25 years, dedicated to transforming how the world learns and improving human potential globally.
Every application submitted for roles at D2l is reviewed personally by a member of the Talent Acquisition team. The company states that it uses AI tools internally for tasks such as meeting notes and administrative work, but these tools do not rank resumes, make hiring decisions, or influence candidate evaluations.
Key Facts of the Position
The role is located in the Netherlands and involves managing a large book of business across Dutch universities. The successful candidate will act as the commercial owner of these relationships, responsible for growth, retention, and long-term partnerships. The annual compensation for this position is 130,000 EUR.
Primary Responsibilities
You will steer renewals by mapping health signals and aligning timelines with contract terms for assigned campuses. This includes owning the end-to-end renewal process, ensuring timely execution and adherence to contractual conditions. You will identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Developing proposals and closing expansion deals will be part of your effort to contribute to overall revenue growth.
Building and maintaining strong relationships with key decision-makers and influencers across multiple levels of the client organization will be essential. You will create and execute engagement plans that include regular executive touchpoints and strategic discussions. Portfolio analytics will be owned by you, involving tracking usage trends, outcome metrics, and satisfaction indicators to guide strategic decisions. You will orchestrate cross-functional reviews with product, support, and success teams to surface risks and define action plans.
Guiding solution adoption is another core duty, involving the design of engagement playbooks, training agendas, and communication sequences for campus users. You will coordinate partnerships with integrators and vendors, ensuring joint plans, clear scopes, and aligned delivery expectations. The role requires championing data-driven decisions by defining dashboards, documenting insights, and presenting findings that steer account strategy.
Requirements for the Role
You must hold at least 3-5 years of experience managing complex enterprise accounts in a cloud software context. Demonstrated comfort operating across academic calendars, procurement cycles, and governance processes in higher education is necessary. An ability to interpret metrics, diagnose outcomes, and link findings to concrete next actions is required for this position.
Nice to Have and Tools
Experience working with Brightspace, LearnDash, or similar learning platforms is valued. You will use D2l, Brightspace, and Microsoft 365 as core tools in this role.
Application and Next Steps
Every application receives individual review.
About the company
D2l builds software that helps organizations develop skills and track learning. The team delivers tools for course creation, assessments, and ongoing performance support.
Collaborators work across Australia, Brazil, Europe, India, Singapore, and the United States. Roles suit engineers, designers, and product specialists who value clear communication and practical outcomes.
About the role
Senior Account Manager Opportunity with D2l in the Benelux Region
D2l operates as a cloud company focused on modernizing education and advancing the Future of Work. The organization states that traditional models of teaching and learning are undergoing a transformation of historic scale, positioning itself at the center of this shift. D2l claims to deliver a personalized, student-centric experience that aims to improve retention, engagement, satisfaction, and results for learners across schools, campuses, and companies. The company describes its platform as easy, flexible, and smart, asserting that no other organization provides a solution of similar robustness and innovation. D2l reports a singular mission spanning 25 years, dedicated to transforming how the world learns and improving human potential globally.
Every application submitted for roles at D2l is reviewed personally by a member of the Talent Acquisition team. The company states that it uses AI tools internally for tasks such as meeting notes and administrative work, but these tools do not rank resumes, make hiring decisions, or influence candidate evaluations.
Key Facts of the Position
The role is located in the Netherlands and involves managing a large book of business across Dutch universities. The successful candidate will act as the commercial owner of these relationships, responsible for growth, retention, and long-term partnerships. The annual compensation for this position is 130,000 EUR.
Primary Responsibilities
You will steer renewals by mapping health signals and aligning timelines with contract terms for assigned campuses. This includes owning the end-to-end renewal process, ensuring timely execution and adherence to contractual conditions. You will identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Developing proposals and closing expansion deals will be part of your effort to contribute to overall revenue growth.
Building and maintaining strong relationships with key decision-makers and influencers across multiple levels of the client organization will be essential. You will create and execute engagement plans that include regular executive touchpoints and strategic discussions. Portfolio analytics will be owned by you, involving tracking usage trends, outcome metrics, and satisfaction indicators to guide strategic decisions. You will orchestrate cross-functional reviews with product, support, and success teams to surface risks and define action plans.
Guiding solution adoption is another core duty, involving the design of engagement playbooks, training agendas, and communication sequences for campus users. You will coordinate partnerships with integrators and vendors, ensuring joint plans, clear scopes, and aligned delivery expectations. The role requires championing data-driven decisions by defining dashboards, documenting insights, and presenting findings that steer account strategy.
Requirements for the Role
You must hold at least 3-5 years of experience managing complex enterprise accounts in a cloud software context. Demonstrated comfort operating across academic calendars, procurement cycles, and governance processes in higher education is necessary. An ability to interpret metrics, diagnose outcomes, and link findings to concrete next actions is required for this position.
Nice to Have and Tools
Experience working with Brightspace, LearnDash, or similar learning platforms is valued. You will use D2l, Brightspace, and Microsoft 365 as core tools in this role.
Application and Next Steps
Every application receives individual review.
About the company
D2l builds software that helps organizations develop skills and track learning. The team delivers tools for course creation, assessments, and ongoing performance support.
Collaborators work across Australia, Brazil, Europe, India, Singapore, and the United States. Roles suit engineers, designers, and product specialists who value clear communication and practical outcomes.
Requirements for the Role
You must hold at least 3-5 years of experience managing complex enterprise accounts in a cloud software context. Demonstrated comfort operating across academic calendars, procurement cycles, and governance processes in higher education is necessary. An ability to interpret metrics, diagnose outcomes, and link findings to concrete next actions is required for this position.
Nice to Have and Tools
Experience working with Brightspace, LearnDash, or similar learning platforms is valued. You will use D2l, Brightspace, and Microsoft 365 as core tools in this role.
Application and Next Steps
Every application receives individual review.