Solutions Architect

About the role

D2l is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2l is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies. D2l is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2l. D2l has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

You are passionate about education technology and love the deeper technical aspects of SaaS platforms. Your curiosity leads you down paths that promote future technological solutions that make life better for anyone in need. You enjoy seeking out and solving complex challenges that can simplify and improve how many organizations use technology. You are the type of person who sees any problem as an opportunity to build success. You are keen to bring your technical acumen, creativity and enthusiasm to D2l to help us transform the way the world learns. Our customers' ability to grow and succeed depends on trusted integration with their tech ecosystem. Your mission will be to help customers find solutions that connect their technical and integration requirements to D2l products. As a Solutions Architect, you are the main technical escalation point for our Solutions Engineers. When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping requirements and presenting technical solutions to help win sales opportunities. Additionally, you will serve in an advisory capacity for selling and positioning implementation and consulting services necessary to achieve a customer's technical goals, in collaboration with D2l's Services teams. You demonstrate a strong sense of urgency and understand the concepts of providing an excellent customer experience within a sales support role. You have an equal love for technical solutioning (the how) and deeply understanding a customer's business challenges, technical requirements, and goals (the why).

Key facts

What you'll do

Investigate and clarify intricate business challenges to define and validate technical requirements that align with D2l solutions.

Architect and communicate robust technical solution designs that integrate D2l platforms with diverse enterprise systems and workflows.

Evaluate and validate integration points, data flows, security controls, and scalability constraints within prospective customer environments.

Lead scoping sessions and translate ambiguous business needs into precise technical workstreams and deliverables for the sales team.

Perform detailed technical demonstrations of D2l platforms while articulating value, interoperability, and implementation implications.

Collaborate with Product Management, Engineering, and Professional Services to shape solution narratives and address complex customer use cases.

Develop and maintain deep expertise in D2l APIs, data models, authentication mechanisms, and deployment architectures.

Mentor junior sales engineers by providing technical guidance, reviewing solution proposals, and elevating complex escalations.

Track competitive solution capabilities and map them to D2l integration and architecture differentiators.

Support the creation of technical artifacts such as integration blueprints, proof-of-concept designs, and architecture diagrams.

Champion customer success by ensuring technical proposals are realistic, operationally viable, and aligned with long-term platform roadmaps.

Drive discovery interviews that uncover hidden requirements, constraints, and success criteria before formal procurement discussions.

Requirements

You hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a closely related technical field.

You possess 5+ years of progressive experience in technical solutioning, systems integration, or pre-sales engineering roles.

You have hands-on experience with REST APIs, web services, and integration patterns commonly used in SaaS platforms.

You demonstrate strong proficiency in at least one modern programming or scripting language relevant to integration work.

You have a solid understanding of authentication and authorization models such as OAuth, SAML, and OIDC in enterprise contexts.

You are comfortable reading and interpreting technical documentation, API specifications, and architecture diagrams.

You have experience collaborating with cross-functional teams including sales, engineering, and services in a fast-paced environment.

You are willing to travel within Canada for customer meetings, workshops, and discovery sessions as required by engagement.

Nice to have

Experience with learning management systems, academic institutions, or workforce development platforms.

Familiarity with D2l Brightspace or D2l LMS platforms and their integration ecosystems.

Background in cloud architecture, security, and compliance frameworks relevant to education and enterprise sectors.

Practical notes

Travel: Within Canada for customer meetings, workshops, and discovery sessions as required by engagement.

Visa: Candidates must be authorized to work in Canada without sponsorship.

Hours: Full-time, exempt position.