Senior Solution Architect

About the role

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? The listing location is London, UK.

Key facts

What you'll do

• <div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
• We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
• If you're a close but not exact match with the description, we hope you'll still consider applying.
• Want to learn more about life at Klaviyo?
• Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><h2>About the Role</h2> <p>Professional Services team members are critical to our customers' success.
• They combine <strong>enterprise-grade project ownership</strong>, <strong>deep Klaviyo and martech expertise</strong>, and <strong>consultative engagement skills</strong> to deliver high-impact implementations and strategic technical solutions for complex customers.
• They lead scoped, post-sales engagements, shaping how work is delivered and scaled.</p> <p> </p> <p>In this role, you will:</p> <ul> <li>Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.</li> <li>Operate as a <strong>senior individual contributor</strong> who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.</li> <li>Combine strong <strong>delivery/project leadership</strong> with <strong>technical depth and solution design</strong>.</li> </ul> <p> </p> <h2>How You'll Make a Difference</h2> <h3>Core Responsibilities</h3> <p><strong>Shape and scope strategic engagements</strong></p> <ul> <li>Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.</li> <li>Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.</li> </ul> <p> </p> <p><strong>Lead strategic technical engagements</strong></p> <ul> <li>Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.</li> <li>Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.</li> <li>Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.</li> </ul> <p> </p> <p><strong>Act as a strategic advisor and subject-matter expert</strong></p> <ul> <li>Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.</li> <li>Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.</li> <li>Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.</li> </ul> <p> </p> <p><strong>Drive repeatable, scalable solutions and continuous improvement</strong></p> <ul> <li>Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.</li> <li>Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.</li> <li>Maintain excellent operational hygiene by regularly updating tools and systems (e.g., p

Requirements

• <div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
• We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.

About Klaviyo

Klaviyo is a marketing automation platform built for online businesses. Founded in 2012, Klaviyo went public on the NYSE in 2023. The platform powers personalized email and SMS marketing for over 143,000 brands.