Office Support Coordinator

About the role

This position serves as an entry-level gateway for individuals seeking a career in executive support and business operations. The role owns the daily rhythm of executive operations, transforming shifting priorities into calm, reliable execution. Success in this position requires rapid learning, precise judgment, and disciplined ownership of complex administrative workflows. You will use modern tools, including artificial intelligence, to elevate team effectiveness while ensuring consistency and reliability. This role offers significant learning, variety, and clear pathways for growth within a collaborative environment with evolving priorities.

About D2l

D2l is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2l is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience that delivers improved retention, engagement, satisfaction, and results for learners of all ages in schools, campuses, and companies. D2l is disrupting the way the world learns by providing the next generation learning environment and solutions to engage and inspire learners. Most importantly, the company gives customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2l. D2l has maintained a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns and, by doing so, help improve human potential globally.

How you'll make an impact

Administrative Support

You will provide dedicated and ongoing executive support to assigned leaders, ensuring continuity and effectiveness of support aligned with evolving business needs. You will contribute to advancing AI transformation within the executive support function by adopting and applying AI tools to improve efficiency, insights, and ways of working. You will ensure seamless coverage across the Executive Assistant team, providing backup support during absences, vacations, or peak periods to maintain uninterrupted executive operations. You will also provide reception support when required, managing first-point-of-contact interactions with professionalism and care.

Operational Coordination and Process Improvement

You will coordinate executive calendars and travel, integrating AI tools to streamline scheduling across changing priorities. You will design intake systems for requests, establish clear handoffs, and maintain documentation for audit and continuity. Building operational dashboards and tracking metrics will be central to your work, allowing you to surface risks early and guide timely decisions. You will review outputs and communications for accuracy, tone, and alignment before information reaches leadership, ensuring a high standard of professionalism. Shipping polished materials and meetings packages on tight timelines will be a regular responsibility, demanding attention to clarity, completeness, and detail. You will partner with internal teams to align processes, clarify requirements, and remove blockers that slow execution.

Stakeholder and Vendor Management

You will maintain vendor and stakeholder relationships, capturing decisions and updating contacts to support future needs. This includes managing communications and ensuring alignment across internal departments. You will act as a central point for coordination, facilitating smooth collaboration and information flow.

Information Security and Compliance

You will guard information security and compliance by following established procedures, escalating issues promptly, and controlling access to sensitive data. Your vigilance will help protect executive and company information in all operational activities.

Requirements

You bring three years of experience in roles involving complex scheduling, coordination, and executive support. You can manage multiple projects at once, switching context efficiently while keeping details accurate and deadlines reliable. You communicate clearly in writing and conversation, adapting your style for leaders, stakeholders, and partners. You use digital tools to organize work, track tasks, and produce clear records that others can follow with ease.

Nice to have

Experience working in a cloud or education technology environment is a distinct advantage.

What D2l offers

Every application you submit is personally reviewed by a member of our Talent Acquisition team-yes, a real person reviews your resume. While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Skills & tools

Microsoft 365, Salesforce, Zoom, Jira, Atlassian, Google Workspace.

Practical notes

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