Customer Service Operations Representative

About the role

Curri is seeking a Service Operations Representative to join our Customer Operations Team based in Ventura, CA. This role is integral to ensuring the smooth and efficient delivery of construction and industrial supplies through our logistics platform. As a key member of the team, you will be responsible for managing the delivery process from initial booking to final drop-off, providing support to both customers and drivers, and helping to optimize operational workflows. The position offers an exciting opportunity to work in a fast-paced environment where your problem-solving skills and customer service abilities will directly impact the company's growth and success. We are looking for passionate, driven individuals who are eager to learn, contribute to operational strategies, and help shape the future of last-mile logistics in the construction industry.

Key facts

What you'll do

• Manage the entire delivery lifecycle, from initial booking to successful completion of the drop-off, ensuring all steps are executed efficiently and accurately.
• Provide top-tier support to customers and drivers via chat and phone, addressing inquiries, resolving issues, and ensuring a positive experience for all parties involved.
• Communicate proactively with pickup and drop-off contacts to coordinate delivery schedules, confirm details, and troubleshoot any logistical challenges that may arise.
• Collect operational feedback from drivers and customers to identify pain points and areas for process improvement, contributing to ongoing logistics optimization.
• Assist in resolving delivery issues promptly by analyzing problems, coordinating with relevant teams, and implementing solutions to minimize delays.
• Collaborate with team members to develop and refine operational procedures, ensuring the delivery process remains efficient and customer-focused.
• Maintain accurate and detailed records of delivery statuses, customer interactions, and operational feedback in company systems.
• Support onboarding and training of new team members, sharing best practices and operational knowledge to foster a cohesive team environment.
• Contribute to the development of operational strategies that enhance service quality, reduce inefficiencies, and support company growth initiatives.
• Participate in team meetings and strategy sessions to share insights, report on key metrics, and help shape the future direction of the customer operations team.
• Stay informed about company policies, industry regulations, and best practices to ensure compliance and maintain high standards of service.
• Assist with special projects or initiatives as assigned by management to support overall business objectives.

Requirements

• A positive, energetic personality with a fun and approachable demeanor.
• Eagerness to learn new skills and grow within the company, demonstrating a proactive attitude.
• Strong critical thinking and problem-solving skills, with the ability to analyze situations quickly and develop effective solutions.
• Excellent written and verbal communication skills, capable of engaging with diverse stakeholders professionally.
• Proven experience in customer service, preferably in logistics, transportation, or support roles.
• Proficiency in G-Suite tools, including Google Docs and Google Sheets, to document and communicate effectively.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously.
• Self-motivated with a proactive approach to resolving issues and improving processes.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-through.
• Ability to work on-site in Ventura, CA, with a focus on maintaining a collaborative team environment.
• Willingness to adapt to changing priorities and contribute positively to team culture.

Nice to have

• Experience working in logistics, transportation, or last-mile delivery services.
• Familiarity with construction or industrial supply industries, understanding the unique challenges involved.
• Previous experience supporting customers in a startup or fast-growth environment.
• Knowledge of industry-specific regulations or compliance standards, such as ITAR if applicable.
• Bilingual abilities to support diverse customer and driver populations.

Skills & tools

• Excellent customer service and communication skills, both written and verbal.
• Critical thinking and problem-solving capabilities.
• Proficiency with G-Suite (Google Docs, Google Sheets).
• Ability to work effectively in a team environment on-site in Ventura, CA.
• Strong organizational skills and attention to detail.
• Ability to adapt quickly to new tools, processes, and challenges.

Practical notes

• This is an on-site role based in Ventura, CA, requiring physical presence at the company's office.
• The position is full-time and includes benefits such as health, dental, vision, 401K, and an equity compensation grant.
• Curri values diversity and is an equal opportunity employer, welcoming applicants from all backgrounds.
• The company is committed to fair employment practices and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
• The role involves working in a fast-paced environment that demands flexibility, quick thinking, and excellent communication skills.
• As part of the team, you will contribute directly to the company's mission of transforming last-mile logistics for construction and industrial supplies.
• The company's headquarters are located in Ventura, CA, and this role requires working on-site at this location.
• Curri was founded in 2018, is part of the YC S19 Batch, and provides nationwide fleet services including cars, trucks, and flatbeds for construction and related industries.