Fellowship Service Representative

About the role

We are looking for a dedicated Service Representative to join Curri's Operations team in Ventura, CA. This position plays a vital role in managing full truckload (FTL) shipments, ensuring high levels of service reliability, and expanding carrier capacity to support Curri's most valuable and high-priority loads. The role offers an opportunity to directly influence service quality, foster customer retention, and contribute to scalable growth within a fast-paced logistics environment. The successful candidate will be responsible for coordinating logistics operations, building strong relationships with carriers and customers, and continuously improving operational processes to meet company goals.

Key facts

What you'll do

• Take ownership of FTL execution from start to finish, including sourcing carriers, onboarding new carriers when necessary, confirming load details, and proactively managing any risks, delays, or operational issues that may arise during shipments.
• Use load boards such as DAT and Truckstop to source additional carrier capacity when Curri's internal fleet is unavailable, ensuring that customer shipments are fulfilled on time.
• Respond promptly and professionally to customer quote requests, providing competitive pricing based on historical market data and real-time conditions to meet customer expectations.
• Negotiate rates with carriers that are fair, competitive, and efficient, balancing cost considerations with urgency and service quality to optimize operational outcomes.
• Maintain clear, proactive communication with all stakeholders, including customers, carriers, drivers, and internal teams, to ensure everyone is informed and aligned throughout the shipment process.
• Build and nurture long-term relationships with high-quality carriers and customers, positioning Curri as a trusted logistics partner and ensuring repeat business and carrier loyalty.
• Provide constructive feedback and ideas to improve tools, processes, and the scalability of Curri's FTL operations, contributing to continuous operational enhancements.
• Support the development and implementation of operational strategies to improve service reliability, reduce costs, and increase efficiency.
• Collaborate closely with team members to meet company KPIs related to logistics execution, customer satisfaction, and operational performance.
• Stay informed about industry trends, market conditions, and regulatory changes that could impact freight operations and carrier relationships.
• Assist in troubleshooting operational issues quickly and effectively, ensuring minimal disruption to shipments and customer service.
• Contribute to a team-oriented environment by sharing best practices, supporting colleagues, and maintaining a positive, solution-focused attitude.
• Participate in ongoing training and development initiatives to stay current with industry standards and company procedures.
• Support company initiatives aimed at scaling operations and expanding carrier networks to meet growing demand.
• Help identify opportunities for process automation or system improvements that can streamline workflows and improve overall service delivery.
• Maintain accurate records of shipments, carrier interactions, and operational metrics to support reporting and continuous improvement efforts.
• Represent Curri professionally in all interactions, embodying the company's values and commitment to customer satisfaction.

Requirements

• Prior experience working in freight, logistics, or brokerage environments is essential.
• Familiarity with FTL operations and understanding of common freight terminology.
• Hands-on experience using load boards such as DAT and Truckstop to source carrier capacity.
• Strong negotiation skills with the ability to operate effectively under time pressure.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex information.
• Demonstrated ownership mindset, high accountability, and meticulous attention to detail.
• Ability to thrive in fast-paced, ambiguous environments where priorities can shift quickly.
• Strong problem-solving skills, with the capacity to make quick, informed decisions in real-time.
• Ability to build and maintain professional relationships with carriers and customers, fostering trust and loyalty.
• Flexibility and adaptability to changing operational needs and company priorities.
• Comfortable working in a team environment and collaborating across departments.
• Basic proficiency with relevant software tools and load board platforms.
• A proactive attitude and willingness to learn and grow within the role.
• Ability to handle multiple tasks simultaneously while maintaining high-quality standards.

Nice to have

• Experience scaling carrier networks or managing high-volume freight operations.
• Proven success in reducing co-broker usage and minimizing regrettable cancellations.
• Strong analytical skills for identifying operational improvements and service enhancements.
• Demonstrated ability to improve service quality while protecting margins.
• Familiarity with industry regulations, safety standards, and compliance requirements.
• Experience working in a startup or rapidly growing company environment, demonstrating adaptability and resilience.
• Knowledge of ITAR regulations or experience working with regulated freight is a plus.

Skills & tools

• Load boards such as DAT and Truckstop
• Freight and logistics terminology
• Negotiation and communication skills
• Problem-solving and decision-making abilities
• Customer relationship management
• Data analysis and reporting tools (basic familiarity)
• Ability to adapt to new software systems and operational tools

Practical notes

• This position is based on-site in Ventura, CA, and involves on-the-ground logistics coordination.
• The role requires active engagement with carriers, customers, and internal teams to ensure smooth shipment execution.
• Curri offers competitive compensation and benefits, including health, dental, vision, 401(k), and equity options.
• The company values diversity and is committed to equal employment opportunities.
• The role may involve working in a fast-paced environment where priorities shift quickly, requiring flexibility and resilience.
• Candidates should be prepared to handle operational challenges and contribute to continuous process improvements.
• The position provides an excellent opportunity to make a tangible impact on the company's growth and customer satisfaction.
• Curri's headquarters are in Ventura, CA, and the company is part of the YC S19 Batch, focusing on last-mile logistics for construction and industrial supplies.
• The company's mission is to improve the delivery of construction and industrial supplies through innovative logistics solutions.