Engagement Manager

About the role

As an , you will play a role in fostering strong relationships with our clients while ensuring the successful delivery of our services. You will be responsible for managing client engagements from inception to completion, ensuring that projects align with client expectations and Contexture's strategic goals. This position requires a blend of project management skills, client relationship management, and a deep understanding of our service offerings. Your ability to communicate effectively and lead cross-functional teams will be essential in driving project success and client satisfaction.

Key facts

What you'll do

• Lead and manage multiple client engagements simultaneously, ensuring timely delivery of services and adherence to project timelines.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for all engagement-related inquiries.
• Collaborate with internal teams to define project scope, objectives, and deliverables that align with client needs and expectations.
• Conduct regular status meetings with clients to provide updates on project progress, address concerns, and gather feedback for continuous improvement.
• Identify opportunities for upselling additional services to existing clients, contributing to the overall growth of the business.
• Prepare and present project proposals, reports, and performance metrics to stakeholders, ensuring transparency and accountability.
• Facilitate workshops and training sessions for clients to enhance their understanding of our services and maximize their value.
• Monitor project budgets and resource allocation, ensuring that projects are delivered within financial constraints.
• Actively participate in the development of best practices and processes to enhance the efficiency and effectiveness of client engagements.
• Stay informed about industry trends and best practices to provide clients with innovative solutions and insights.
• Collaborate with the sales team to support new business development efforts, leveraging your knowledge of client needs and market dynamics.
• Mentor and guide junior team members, fostering a culture of collaboration and continuous learning within the team.

Requirements

• A bachelor's degree in business, management, or a related field; a master's degree is a plus.
• A minimum of 5 years of experience in client engagement, project management, or a related role, preferably in a consulting or professional services environment.
• Proven track record of successfully managing client relationships and delivering projects on time and within budget.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members alike.
• Proficiency in project management tools and software, as well as Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

Nice to have

• Experience in the healthcare or technology sectors, as Contexture specializes in these areas.
• Familiarity with Agile project management methodologies and tools.
• Certification in project management (e.g., PMP, PRINCE2) or client engagement methodologies.
• Previous experience in a leadership or mentoring role within a team setting.
• Knowledge of data analytics and reporting tools to support project performance tracking.

Skills & tools

• Strong project management skills, with the ability to manage timelines, budgets, and resources effectively.
• Excellent verbal and written communication skills, with a focus on client engagement and relationship building.
• Proficiency in using project management software (e.g., Asana, Trello, or similar tools) to track project progress and collaborate with teams.
• Ability to analyze data and generate insights to inform decision-making and improve client outcomes.
• Strong organizational skills, with a keen attention to detail and the ability to prioritize tasks effectively.

Practical notes

• This position is based in Grand Junction, Colorado, and may require occasional travel to client sites or other locations as needed.
• The salary for this role will be competitive and commensurate with experience, reflecting the importance of the position within the organization.
• Contexture is open to candidates who may require visa sponsorship, depending on qualifications and experience.
• Interested candidates are encouraged to apply through the provided link for further consideration.

META

Company: Contexture

Title: Engagement Manager

Listed

location: Grand Junction, Colorado

Job type: Full-time